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Everything posted by Jelly Bean
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Cache Access Denied error code
Jelly Bean replied to deanrit's topic in Tech Support & Discussions Forum
Hello deanrit and welcome. Please could you give full details and any error codes please? JB. -
No sound on the Internet
Jelly Bean replied to geordie_guy's topic in Tech Support & Discussions Forum
Can I just sugest that this maybe a malware issue? -
Urgent problem UNWANTED program
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
Excellent. -
Urgent problem UNWANTED program
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
Thankyou Nev. Covert I think you should be fine now. Is the computer running faster? As Plastic Nev said I would update to service pack 2 for your Vista computer. Your very welcome covert if you need help in the future please pop back and ask. JB. -
Thankyou for your great words shrimply. It has been a pleasure helping you. But realy you did the hardwork Oh yes I was like please boot please boot dont go bang when I built myne. :D It booted first time to. Oh yes please pictures would be great.
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Oh well it was only a small amount of cash spentlost? Your new build is up and running and looking good. Were your nerves getting the better of you whan you were building it?
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Windows Live Mail Trensferring to New Computer
Jelly Bean replied to shrimply's topic in Tech Support & Discussions Forum
Have you installed windows live mail then added your accounts to it? Once you add your accounts you can download mail automaticaly by opening windows live mail. -
Urgent problem UNWANTED program
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
Excellent,see you soon. Do you have the Malwarebytes log? You can find it here: C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\ mbam-log-date (time).txt -
Urgent problem UNWANTED program
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
Back again. I got a second opinion from a senior member of staff. Re-run Hijackthis and check the box next to R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local and get HJT to fix it. Then run this online scanner,please note this scan can take a long time. Kaspersky Lab UK :: Free Virus Scan -
Urgent problem UNWANTED program
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
I am just getting hopefully a second opinion for you. -
Windows Live Mail Trensferring to New Computer
Jelly Bean replied to shrimply's topic in Tech Support & Discussions Forum
In XP: How to use the "Files and Settings Transfer Wizard" in Windows XP In Vista: On the old computer, click Start, point to All Programs, point to Accessories, point to System Tools, and then click windows easy transfer. Follow the instructions. EDIT: Found what I was looking for: How to use Windows Easy Transfer to migrate files and settings from one Windows-based computer to another Windows Vista-based computer -
Windows Live Mail Trensferring to New Computer
Jelly Bean replied to shrimply's topic in Tech Support & Discussions Forum
Shrimply? Files settings and transfer wizard? -
Urgent problem UNWANTED program
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
You are most welcome. There are a few issues there in the HJT log,you have infections.Lets see how we go. -
The AUX could be your case fan however I want a second opinion of this when TooTech comes back online. But your temps are all fine.
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Urgent problem UNWANTED program
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
Oh dear I see several issues there. Do the following for me you are infected. It is in your best interest to note the following: Note you have already done steps 1-2. Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process. Perform all the steps in the order listed to avoid any conflicts. If unsure, please stop and voice your doubts. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference. If you stick to the above guidelines, all should go smoothly. ================================================ STEP 1 Download ATF-Cleaner by Atribune. Save the file to your Desktop. Double-click on the file to run the program. On the Main tab, check the Select All button. Next, click on the Firefox tab (if applicable) and check the Select All button. Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt. Now, click on the Opera tab (if applicable) and check the Select All button. Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt. Press the Empty Selected button and click OK to acknowledge the corresponding prompt. Click on the Exit button to quit the program. ================================================ STEP 2 Please click here to download Malwarebytes' Anti-Malware. Save the file to your Desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, make sure a check mark is placed next to: [*]Click Finish. [*]The program will download and update itself if it finds the necessity to do so. Please allow this. [*]Once the program has loaded, select Perform full scan, then click Scan. Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process. [*]When the scan is complete, click OK, and then Show Results to view the results. [*]Make sure that every entry is selected, and click Remove Selected. [*]Restart your computer. ================================================ STEP 3 Please click here to download SUPERAntiSpyware (Free Version). Save the file to your Desktop. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program. Open SUPERAntiSpyware. Under Configuration and Preferences, click the Preferences button. Click the Scanning Control tab. Under Scanner Options make sure the following fields checked: [*]Click the Close button to leave the control center screen. [*]On the main screen, under Scan for Harmful Software click Scan your computer. [*]On the left, make sure you check mark All the Fixed Drives. [*]On the right, under Complete Scan, choose Perform Complete Scan. [*]Click Next to start the scan. Please be patient while it scans your computer. [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK. [*]Make sure every entry has a check mark next to it and click Next. [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu. [*]Restart your computer. ================================================ STEP 4 Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan. Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu. Check mark the YES, I accept the Terms of Use box. Click the Start button. Click the Install button on the following screen. Click Start. This will will initialize and update the scanner engine. Check mark the box beside Remove found threats. Click the Scan button. This will start the scan. Please be patient while it is in progress. Restart your computer. ================================================ STEP 5 Click on Start > Programs > Accessories > System Tools and select System Restore. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore. Next, click on Start > Run, type Cleanmgr and click on OK. Click on the More Options tab. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one. This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files. Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong. Re-enable all your security applications and please return here and tell us how the computer seems to be operating. Close browsers before scanning Scan for tracking cookies Terminate memory threats before quarantining Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware -
Urgent problem UNWANTED program
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
Post me a HJT log please. I think you have more of an issue other than the Personal VA issue I origonaly thought you had. Your still getting the popup? -
Sorry for delay there,I had visitors. On the left click the little arrow next to Computer and it will open a drop down list. Click on Sensor and in main window it will show temps.
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Urgent problem UNWANTED program
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
Is that the first time your running Malwarebytes? Once MWB has finished and you rebooted. Can you download and save to your desktop this: Trend Micro HijackThis - Free software downloads and software reviews - CNET Download.com Double ckick the icon on the desktop. Choose install. Choose do a system scan and save logfile. Then copy and paste the results of the logfile from the opup window back here on your thread. Thanx babe I just want to check your system. -
You are most welcome. I would use FireFox for now. I am still working on the issues with FaceBook and Internet explorer. And Thankyou.
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Urgent problem UNWANTED program
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
That is brilliant. Three excellent programs. Once you re-run Malwarebytes it should show all 0s next to the list in the popup list.If it doesnt get back to me. You are not the first one to have this from FaceBook and you certainly will not be the last. You did the correct thing in posting here. Here this link gives you choices of AntiVirus programs you may to use one of them: http://extremetechsupport.com/forum/malware-removal-av-firewalls-etc/3597-free-pc-help-recommended-security-products.html I hope this helps? JB. -
Hello Geordie Guy how are you? Welcome to the forum. Which part of Newcastle are you from? Feel free to help were you can and ask any questions. JB.
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Which Powerline device is best?
Jelly Bean replied to pinklloyd's topic in Tech Support & Discussions Forum
Its ok babe. I knew others would input and post sugestions for you. We all chip in and help members. :) -
He he he. You read my spelling then you can laugh. Send the card back and get a better one. You can cable connect for now?
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Hello shrimply,how is your day so far? The temps are fine. AUX 46C is either your mainboard temp which is completly fine. Or it is a sensor reading which is possibly inaccurate due to that sensore seeking a fan that is not installed. It could just be a false reading. Try this: Everest Ultimate Edition - Free software downloads and software reviews - CNET Download.com We can look into that AUX temp more closer for you.
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Urgent problem UNWANTED program
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
You are very welcome. I have patience also,well usaly. Hey and thankyou I have notified all my FaceBook friends of this issue and given them the heads up and told them to give me a shout if they get this same issue. If you get stuck just give me a call. Threats maybe just spyware cookies.cookies,I would not worry at this moment. You can keep the programs on your computer and run them now and then just to make sure you have no issues. Keep me posted. JB.