Can't access add-remove

[Guest Roger Fink]

I am unable to access add-remove programs. When I click the icon in the

control panel, the add-remove box comes up but there is no information

inside it. To get out, I need to reboot; ctrl-alt-del only closes the

control panel itself.

 

The above is true for both of the administrator profiles on this machine.

 

How can I fix this?

[Guest Dave Patrick]

Re: Can't access add-remove

 

Some possibilities.

 

From the "Run" box try;

regsvr32 %systemroot%\system32\appwiz.cpl

 

regsvr32 %systemroot%\system32\webvw.dll

to rebuild several *.htt files

 

If unsuccessful try

sfc /purgecache

sfc /scannow

 

Or try the regedits described in;

Add/Remove Programs Tool Displays Installed Programs Incorrectly

http://support.microsoft.com/default.aspx?kbid=266668

 

----------------------------------------------------

If the problem persists, you'll likely need to perform an in-place upgrade.

 

How to Perform an In-Place Upgrade of Windows 2000

http://support.microsoft.com/default.aspx?kbid=292175

 

What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change

http://support.microsoft.com/default.aspx?kbid=306952

 

Be sure to apply SP4 and these two below to your repair install before

connecting to any network. Internet included. (sasser, msblast)

http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE

http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx

http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

 

Then

 

Rollup 1 for Microsoft Windows 2000 Service Pack 4

http://www.microsoft.com/downloads/details.aspx?amp;displaylang=en&familyid=B54730CF-8850-4531-B52B-BF28B324C662&displaylang=en

 

 

 

--

 

Regards,

 

Dave Patrick ....Please no email replies - reply in newsgroup.

Microsoft Certified Professional

Microsoft MVP [Windows]

http://www.microsoft.com/protect

 

"Roger Fink" wrote:

>I am unable to access add-remove programs. When I click the icon in the

> control panel, the add-remove box comes up but there is no information

> inside it. To get out, I need to reboot; ctrl-alt-del only closes the

> control panel itself.

>

> The above is true for both of the administrator profiles on this machine.

>

> How can I fix this?

>

>

[Guest Roger Fink]

Re: Can't access add-remove

 

Strangest thing - I cold-booted up this a.m., and almost as an afterthought

tried to open add-remove. It worked. Yesterday I couldn't get it to work at

all, even after successive restarts. The problem started after a thorough

virus scan, and I vaguely (and possibly incorrectly) recall this problem

occuring after a previous virus scan. Or maybe GoBack kiboshed it while

doing a heavy write after the scan (although that fails to explain why the

problem persisted). In any case, time heals all wounds, and possibly some

Windows Woes.

 

I've saved your post - I suspect this will happen again.

 

Dave Patrick wrote:

> Some possibilities.

>

> From the "Run" box try;

> regsvr32 %systemroot%\system32\appwiz.cpl

>

> regsvr32 %systemroot%\system32\webvw.dll

> to rebuild several *.htt files

>

> If unsuccessful try

> sfc /purgecache

> sfc /scannow

>

> Or try the regedits described in;

> Add/Remove Programs Tool Displays Installed Programs Incorrectly

> http://support.microsoft.com/default.aspx?kbid=266668

>

> ----------------------------------------------------

> If the problem persists, you'll likely need to perform an in-place

> upgrade.

>

> How to Perform an In-Place Upgrade of Windows 2000

> http://support.microsoft.com/default.aspx?kbid=292175

>

> What an In-Place Windows 2000 Upgrade Changes and What It Does Not

> Change http://support.microsoft.com/default.aspx?kbid=306952

>

> Be sure to apply SP4 and these two below to your repair install before

> connecting to any network. Internet included. (sasser, msblast)

>

http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE

> http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx

> http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

>

> Then

>

> Rollup 1 for Microsoft Windows 2000 Service Pack 4

>

http://www.microsoft.com/downloads/details.aspx?amp;displaylang=en&familyid=B54730CF-8850-4531-B52B-BF28B324C662&displaylang=en

>

>

>

>

> "Roger Fink" wrote:

>> I am unable to access add-remove programs. When I click the icon in

>> the

>> control panel, the add-remove box comes up but there is no

>> information

>> inside it. To get out, I need to reboot; ctrl-alt-del only closes the

>> control panel itself.

>>

>> The above is true for both of the administrator profiles on this

>> machine.

>>

>> How can I fix this?

[Guest Dave Patrick]

Re: Can't access add-remove

 

Good to hear it's sort (for now)

 

--

 

Regards,

 

Dave Patrick ....Please no email replies - reply in newsgroup.

Microsoft Certified Professional

Microsoft MVP [Windows]

http://www.microsoft.com/protect

 

"Roger Fink" wrote:

> Strangest thing - I cold-booted up this a.m., and almost as an

> afterthought

> tried to open add-remove. It worked. Yesterday I couldn't get it to work

> at

> all, even after successive restarts. The problem started after a thorough

> virus scan, and I vaguely (and possibly incorrectly) recall this problem

> occuring after a previous virus scan. Or maybe GoBack kiboshed it while

> doing a heavy write after the scan (although that fails to explain why the

> problem persisted). In any case, time heals all wounds, and possibly some

> Windows Woes.

>

> I've saved your post - I suspect this will happen again.