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Plastic Nev

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Everything posted by Plastic Nev

  1. Hi, and welcome to Extreme Tech Support - Free PC Help. I assume the Norton is on as a trial basis and you will need to buy or remove when the trial period runs out? We do tend to advise folk to at least use antivirus softwares other than Norton, a lot of folk don't like it as it has in the past been a lot of problems. However that is your decision. If you really want Bing, I believe it is available as an add on for Firefox, so have a look, both on the Bing website and also the Firefox add ons site. As far as security advisors for websites, similar to the Norton one, there are quite a few available, I use McAfee site adviser, and WOT (Web of trust) Again from the Firefox add on site. Also if you decide to get rid of the Norton at some future date, Avast is a good antivirus, both the free or their pro version, that also has a browser safety adviser, which installs on all browsers automatically when you install Avast. Nev.
  2. Hi, if Kens advice for removing it doesn't work, we could do with seeing this to get a better idea of where else to look for you. Windows 7 has a useful tool called "Snipping tool" you can use this to envelop the Ask Jeeves bit you are seeing and then save it as a JPG photo. To post the photo so we can see it, click the post reply button, then under the reply box click the "Go advanced" button. That opens a full editor and under that is an additional options section, click the "manage attachments" button to add the photo.
  3. Hi all, Good of you to offer the advice Mark, but please try to keep it on forum, or if you do go through skype or phone, please relate what was done in this thread, this is mainly so others coming along later may get some useful information to their benefit. Nev.
  4. Hi, a couple of sites worth looking at here for UK based ISP's http://www.ispreview.co.uk/ http://www.thinkbroadband.com/isps.html If you know your mother in laws telephone number or her UK post code, this will give a good idea of what sort of broadband speeds and service she can expect. http://www.broadbandchecker.co.uk/ Similar service here, but more info. http://www.uswitch.com/broadband/ Hope they are of help. Nev.
  5. Hi and welcome, we, that's us in the UK, will no doubt be able to help with ISP info, there are plenty. Also, don't hesitate if you see a problem you can help with. Nev.
  6. I would think perhaps both, if you right click on an open area of the monitor, do you have any options for two displays, may be in the resolution page perhaps. If you do have the option there for two displays, can you change the resolution on number two, which will be your TV. The resolution for that may have to be higher. You may also have to alter something on the TV for it to accept input from a computer as well. Nev.
  7. Considering you can get on line via a borrowed connection to elsewhere, I suspect a problem with that common router, are any other folk in the other flats having a problem? Is there any reason why you cannot have your own router and connection? seems to me there will be a total lack of privacy in your situation. Nev.
  8. Hi and welcome to Extreme Tech Support - Free PC Help Jacqueline. Click on this link, it will take you straight to the right section= http://extremetechsupport.com/forums/28-DVD-CD-Rom-drives-and-Printer-Scanner-Issues Hope we can be of assistance for you. Nev.
  9. Easeus partition manager is now known as partition master home version, and is now at version 9.1.0 Extremely useful tool for resizing, merging, or other work on a partitioned drive. It will do a lot more than the Windows 7 own manager. Nev.
  10. Hi and welcome to Extreme Tech Support - Free PC Help. On line sound services may well be poor especially during busy periods and/or if your connection speed is low. What is sound quality like when playing a CD? or DVD? Also have you looked at the speakers themselves, are they of reasonable quality and can you try them on a different sound system? Nev.
  11. One important question, does the monitor you are connecting to have speakers built in? If so, check the monitor settings, it may be turned off there. Nev.
  12. Hi and welcome to Extreme Tech Support - Free PC Help, sudden slow running can be a variety of things, but the most common is malware of some sort. You haven't said which or what type of security you have in the way of firewall, anti-virus, or other malware protection. Can you let us know what you do have. please. To make a start in that area, please download, update, then run a scan with Malwarebytes, download the free version from here= http://www.malwarebytes.org/ Just click on the white "Download Now" button, that sends you to a mirror site, that is normal. download from that site the Malwarebytes program, not any other buttons on that page. Once you have installed it, click the update to get the latest version, and run a scan. When it has finished it opens notepad with a log of what it found, please copy and paste that into your next reply. Nev.
  13. Valentine Memories......aaaaaah! I'll never forget how happy I was when I saw my missus walking down the aisle towards me. My heart was beating fast and the excitement was unbearable. It seemed to take an age but eventually there she was, standing beside me. I gave her a cheeky wink and said, "Get that trolley over here, love, .........they're doing 3 cases of beer for the price of 2."
  14. OK Neil, thanks for that last post, the charge light going out, plus the need to be on charge before it will run sounds a lot like a fault in the power management circuit. I have a Toshiba Satellite A60 which may be similar, I don't know for sure, but the power management on mine is part of the motherboard. I know that from when it burned out on me a couple of years ago. Under warranty at the time, so got a new motherboard fitted. If yours is similar, then a new motherboard will be the answer, but an expensive one I would think, unless you know someone good with a soldering iron and test gear. Nev.
  15. Hi Neil, it does sound a bit likely to be a power problem. When the power lead is plugged in, does it show on the indicator, and also the battery charging or charged indicator? Do you see any flickering of those lights if you gently move the power plug side to side? Nev.
  16. Hi, a little puzzled here as to which keys you mean as the normal Windows generic keyboard drivers contain all that should be required. Have you looked in device manager? to get to the manager click "Start" then "Run" and either type in or copy and paste devmgmt.msc then click OK. Click the arrow on the left of Keyboards which should then show something like "Standard PS/2 Keyboard" Double click on that, then the drivers tab in the window that then opens. try "Update drivers" let us know what you find, and exactly which keys are not at present working please. Also can you try another keyboard, just in case the one you have has a fault? Nev.
  17. Hi, at least you know the culprit now. However, providing you did nothing more than fit the card you bought in October, and used it correctly after installation, there should be a good chance of a warranty and replacement on it as it has only been in use for less than four months. Not as yet knowing which card or who made it, or how or where you bought it from, I can't give any information of course, but I would be getting in touch with the supplier and asking about replacement or repair. Nev.
  18. Hi, considering you have a little doubt about taking the computer apart, one thing I am not sure about is permissions to do so. Also I assume this computer is a desktop and not a laptop from the description so far. Ask your dad if he will OK all I say below. With your parents permission, here is a golden rule for opening a desktop case, and means to do so safely. First turn off the computer by the usual start and shut down button, once fully shut down, turn off the power at the plug socket. If that does not have a switch as some older sockets do not, pull the plug out. (the golden rule) You may have to remove keyboard, mouse, and monitor cables plus any other cables that could be pulled and perhaps damaged. Next lie the case down with the removable cover upwards. There will be one or two screws at the back of the case that hold the cover in place, remove those screws, then slide the cover backwards towards the back of the case, then lift off the cover. Have a good look round inside and before touching anything inside, put one hand on the edge of the case, this helps to make sure there is no chance of static electricity causing damage. If any wires or other things look to be close or likely to be touching any of the fans, move them out of the way. Also using a compressed air can, and a soft bristled (Not Nylon) brush, loosen and blow away any dust you see around the fans or the fins of heatsinks. Check for worn fans by lightly holding the fan blade and feel if there is any sideways movement, slight up and down movement is OK, but not sideways. (worn fan bearings can be the cause of excess noise) Also while the cover is off, you should be able to get a better look at the label on the power supply, if indeed the label is on the inside of the computer case. (Some makes the label can be seen from outside the computer case) If satisfied all seems in order, replace the cover and screws, then stand the case upright again, reconnect any cables that had to be removed, and power it back up. Please let us know if you find anything untoward such as either wires needing moving, or the mentioned signs of fan bearing wear. Nev.
  19. How did you try to install the drivers please? Are all the drivers on that list required, or is it a case of select which one you need from the list? The usual way to install a driver when it is on a memory stick is to transfer the driver to the desktop first, then double click on the icon that appears. The installation then takes place. Nev.
  20. HI, for my little two pennyworth most posts so far have covered the aspects regarding AVG. I tend to agree in all that has been said regarding AV programs, so will say no more regarding them. What I will suggest though is there could well be a large number of other programs set to run at start up, a lot of them will quite likely not be needed to run at start, and should only do so when needed. Some of the time you are seeing as lost or wasted will be due to these programs opening up at start. OK firewall, antivirus, and other security are essentials, as well as quite a lot of system needed things, but there will be some that can be turned off and only opened as and when you need them. Let us know if you wish to look in that direction and we can possibly help you find and decide what you don't need at start up. Nev.
  21. Hi, In Kens absence till he returns, I think you are right about those temperatures, though a little high for the cpu, you do state that is only under load, yet at much lower temperatures it still shuts down, that is pointing to a power supply, or possible motherboard fault. Have you tried running it in safe mode for any length of time? if so did it shut down then or not? Here is something worth a try, turn the power off at the wall first for safety, then disconnect the CD/DVD drive and if fitted floppy drive, also anything plugged in other than the keyboard, mouse, and monitor. See how long it lasts for then, just in case an intermittent fault on the disconnected stuff is pulling the power down. Nev.
  22. My old XP machine I think should run on diesel, might just be a bit faster than the steam. :D Indeed though a can of worms regarding leaving on but in sleep mode or turning off altogether. It is still using a small amount of power while in sleep mode, but even in off, the power supply will first charge the battery, then go to low level and still using power. So for any electricity savings that should be disconnected too, but the amount being used is so low as to hardly worry about it. A bit different though to my set up, one laptop, two desktops, monitor, printer, and a various selection of charger/power supplies for camera's and external hard drive. Now shutting that lot off at the end of a night has knocked twenty odd pounds off my quarterly electricity bill, so a saving worth doing. Bearing in mind, it isn't used again till the following evening after a day at work. Nev.
  23. Hi and welcome to Extreme Tech Support - Free PC Help. First answer for the CPU, I am afraid the only way is to dismantle the fan off the metal finned heatsink, then remove the heat sink and carefully remove the CPU chip, hopefully there will be the details somewhere on the chip itself. You would have to do all that anyway to fit it to a new mother board. Next is the graphics card, a little worrying if it did indeed damage the mother board, personally, I would be finding a different tech shop to check out both before investing in a new MB. After all, you don't want to be in a situation where the graphics card, if it is faulty, blows another new board. Nev.
  24. A welcome from me too, I agree, interesting, is it the HP computer and general electronics company, or is it the HP as in brown or tomato sauce??:D
  25. Hi, it may be a driver problem, have you looked in device management for any red or yellow marks? If not type into search, or copy and paste this= devmgmt.msc Let us know if anything found, it may be in Universal serial bus controllers. Nev.
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