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When I move my mouse across the screen and it passes over a desktop icon; and I accidently hold down the right or left button while passing over an icon, that icon is moved from the then current position to another postion that is determined by when I am no longer holding down the button. What I would really like is that selection and highlighting of an icon would only be accomplished when I specifically right or left click when over the object. Then to move the icon I would have to right or left click the highlighted icon View the thread

I bought a new external hard drive and pulled 2 folders onto it. Then I went back to one folder and deleted it off of my laptop. I have Windows 7 with the "Libraries" When I hit delete it wiped out the pictures folder from the libraries I panicked, but then found them when I went to Documents, My Documents, and My Pictures. I was relieved. Then I highlighted the 2nd folder and hit delete and it wiped out my entire pictures folder. It was GONE…along with my Photo Stream! I KNOW I only had the one folder highlighted both times. I have also been getting ads popping up and have to wonder if the problem started with the external hard drive. View the thread

im in the process of purchasing an HP laptop, well to be exact a HP 2000-2b10NR. It includes a 4GB DIMM and the software is Windows 8. I would like to buy the Sims 3 game but on amazon the platform is : Windows Vista/ 7/ XP will the Sims 3 game work the HP laptop? View the thread

tried online help..could not get system to run program to allow microsoft control of my pc..i have norton 360 premier edition..internet exrlorer,,with att yahoo..when i download program, it stop working and closes..the same 5 updates have been a problem for the last week ..everytime i turn off pc ,,5 updates are updating..everytime i turn it off..these updates can take upto 20 minutes to complete..the support for this has been disappointing..good side is as long as i don't turn of pc..no update occur..have a great day..clifton View the thread

When my Windows Vista Hotmail account was changed to Outlook, I have been unable to print an email showing just the text of the email. Every print option I use shows the Inbox contents and the other columns on the screen. The email text is squeezed and stacked into a small column on the page. The only way I can print just the email text is to Copy it, Paste it into a Word file, and print the Word file. Please tell me how to print only the email text without leaving Outlook. Com. View this thread

I received a call from Aishaz Tech informing me I had the "csrss.exe virus" and they could fix the problem for me for £100, which is the cost of the "Microsoft Tools" required to fix the problem. They said I would not be able to fix it myself, neither would anyone else who did no have these tools and that they are a partner of Microsoft. I run MS Windows 7 Home Preimium. I had not even noticed I had a problem. There is only one version of crss.exe in the task manager running (although I can't open its file location) and I have had no other problems such as unexpected pop up windows that other people having this virus complain of. How do I know it is not just a scam to get £100 from me?How do I know I even have the virus?How do they know I have the virus and where did they get my telephone number from?Is it also true that not even reformatting the HDD and reinstalling all the software from scratch can fix the problem?They asked me to use "Teamviewer" a free software to allow them to take over my screen, showing me the "proof" that I had the csrss.exe virus by: 1) running msconfig and showing me that many of the Microsoft services in the Service tab had the status "stopped". They told me all Microsoft services in the Service tab are essential and should always be running - is this true?2) they ran regedit and viewd under HKEY_LOCAL_MACHINE the SECURITY folder, for which the Data column said (value not set) and told me this meant my anti-virus was not running (I use AVG Free which says it is running and certainly seems to be scanning all incoming emails). Does anyone know what the Data column should have entered in it?3) they then looked at something called prefetch, showed me loads of entries with numbers and no recognisable file or programme names which they said contained the virus.4) in DOS they ran some tree, which sent loads of country names and other information too fast to read up the screen, followed by a sentence saying your anti virus software is out of date or not working and urgently needs to be updated. But I keep my AVG Anti-virus software updated automatically.I don't know what to do and am really worried about what they might have been able to do with my computer whilst they took it over online. Anyone have any good suggestions please? View the thread

Word and Excel are not responding on a windows 7 machine. What can I do. I have tried the repair. it doesn't help View this thread

Window 7. Whenever I shut down the pc there are always programmes that need to be closed manually or the pc will not close down and just goes to sleep. Before, when I was closing the PC programmes such as Skype or Outlook where automatically close. Now I have an overlay telling me that those programmes are still running and asking if I am sure I want to shut them down. I don't get why! Of course it would be different if it was a programme where I need to save some doc, but why Skype or Outlook? Is there any setting I can change to make sure Windows forces close all the programmes? thank you! View the thread

I am unable to download the following up-dates:Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2656351) Each time I try to download message reads FAILED. This has not happened previously. I am not aware of any changes to computer setup. Can you help? Many thanks in anticipation. Mike View this thread

Desde que reinstalé Windows 7, el programa Windows Movie Marker no funciona, que puedo hacer para que arranque, y en realidad al tratar de reinstalarlo, los instaladores se bloquean, los de sofonit, por ejemplo. Por favor espero una respuesta, y gracias de antemano a quien me pueda colaborar. View the thread

In Windows 7 I have a disc cleaner that isn't very effective. Does Microsoft have a better one? Why do I have to clean out %temp% manually. Sometimes I have to do each and every one individually. View the thread

is there a web site where i can directly download the kb971644 update for my vista 64? thank you, alan *** Email address is removed for privacy *** View this thread

My motherboard failed on my HP computer and I was able to backup my files. They are all now wmi and I need to restore several of them since they contain several essential programs and data. HP will not help unless I pay them for their service. All of the files are wmi and I am using WIN 7. I tried the HP recovery manager but it says it " stopped working" alas no help from HP tech support. I am just above a novice so any help really needs to be explained thorougly. View the thread

In my itunes library there is music that will not play. It has O with ! inside. The Music has gone to windows media player. I don't use windows media player. I want my music in itunes so that I can put it into my ipod. itunes keeps giving me update. Makes thing harder. The only good thing is the internet radio. View the thread

I am getting the following error messages from Outlook Express and can't download incoming email to my inbox or send via Outlook Express........'The connection to the server has failed. Account: 'mail.optusnet.com.au', Server: 'mail.optusnet.com.au', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E'and 'An unknown error has occurred. Account: 'mail.optusnet.com.au', Server: 'mail.optusnet.com.au', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C0133'I have Outlook Express 6 of 2004. All other functions that I use on the internet (browse, skype etc etc) are all working so it's not my internet connection.......I am using webmail as a workaround but must solve this problem. my service provider has checked all the relevant bits at their end and can find no problem pse help, ta, Laura in Australia View this thread

How do I add photos to my contact list? View this thread

Hello. when trying to copy files to a DVD disc i keep getting the following error message " This DVD-ROM drive is read only.You can copy files to this writable DVD but you must insert it into a writable drive" .The drive IS writable and this message has only just appeared for no apparent reason .Sometimes files are partially copied then i get this message and sometimes the message appears without attempting to copy files at all but i am told that files are waiting to be written to a disc. I have tried uninstalling and re installing the drive and shutting off the computer and restarting it but nothing will cure the problem.Searches on the internet show that other people are having exactly the same problem but there seems to be no solution.Any body have any ideas?.The only other information i can give is that i have a ACER EXTENSA 5235 running WINDOWS 7 HOME PREMIUM 64bit. Any help or advice will be appreciated.Thank you. View the thread

Hi... I have been given a foxconn 64 bit d/core machine without hard drive so no OS. My question is can I install my xp pro 32 bit on this machine View this thread

I want to send an email to several contacts- The TO and Bcc and The cc come up but the contacts will not show therefore I can't forward the email. I can't send a new email because my contacts will not appear for me to select the contact. Where did my contacts go and how can I email anything? Thanks Ellen Bailey View this thread

My husband's Vista computer does not recognize an installed HP1020 printer. Control Panel shows it installed, but the "print" function won't select the printer, it keeps asking for us to choose a printer. There is only one user, NO NETWORK, one printer installed, and he can't print anything! He particularly needs to print things from the Internet (research, etc.). HELP! Kim View this thread

Today is April first. At work my Windows 7 (64 bit) laptop claims that the time right now is 2142 UTC, but it is NOT, it really is 2042 UTC. As a consequence, my local time is ahead by an hour - it claims it is 1442 Pacific Daylight Time, but it is really 1342. Yes, this has something to do with daaylight savings time, but I've got everything correct. The problem appears to be that over the past weekend the British Isles went onto British Summer Time - and the Windows 7 clock utilities are mistakenly pushing UTC forward by an hour. I have tried various time servers and the result is always the same - UTC is off by an hour. This just seems impossible to me - how could M$ screwup something like this? View the thread

I turned my uac on because I had a virus last week that changed a bunch of my permissions. I now cannot access anything on my hard drive, it says I am denied access, but can also not turn off the uac again. I also tried to restore to an earlier date, it would not allow that. Any advice? Windows vista system. View this thread

I can't send out email. This appeared The connection to the server has failed. Subject 'Fw: Upcoming Grant Opportunities' Server: 'smtp.sbcglobal.yahoo.com' Windows Live Mail Error ID: 0x800CCC0E Protocol: SMTP Port: 25 Secure(SSL): No Socket Error: 10013 I have looked at the other answers but I don't know anything about comcast or posting. I need very simple directions for a simple person. Thanks. View the thread

I have a 32 bit Windows XP box that I just built. Our company orders our workstations with two drives, one SSD and the other a traditional platter drive. The SSD is only 120 gig, so I want all future accounts to have their My Documents folder created on the D: drive. How do I make it so that whenever a user account is created, My Documents is placed on the D: without having to move it manually after each account creation? View this thread

I'm looking for detailed information about the final steps of installation and configuration that typically occur the first time Office programs are run. In particular, I'd like to know how Word and Outlook determine whether or not they should run this process; in my case they run it every time I start them. I previously asked a similar question in the Office 2013 IT Pro general forum, which remains unanswered. I did get some advice, but essentially the only thing that was relevant was to uninstall and reinstall, which I have done several times: now Excel and OneNote start properly, but Word and Outlook have to run through an extensive process. I have also looked through numerous other forums and followed advice given for similar problems that happened in this and previous releases of Office; it seems particularly prevalent in Word. View this thread