KenB

I am assuming that "Pictures" is the Windows folder - am I correct ? Normally to print a picture from here you would double click on it It then opens in the default software From here you can select "Print" If you are modifying [ Editing ] a photo depending upon the particular software, there may not be an option to print from here.

Hi, You don't say how you are attempting to print the images. Do you open them in Photo Viewer for instance - then select "Print" from there ? Can you right click on the image and select a different software to open it with? [ other than the problem software ] Can you simply right click on the image and select "Print" - does that work ?

Hi and welcome to ExTS Is it just this one specific picture? Can you print other files / images ? Is this on a Win7 machine as per your profile ?

Dark it is for me too :)

Hi Jim I will chalk this one up as "Solved" Glad to hear that your system is behaving itself :)

Hi Thanks for the feedback. Good to hear that your machine is up and running and that the RAM was compatible :)

Hi and welcome to ExTS If your email address had been hacked then the hacker could easily have sent emails from it. If this was the case then you would have absolutely no idea what the subject matter was or who they were sent to. Asking you for the last 3 emails WITH subject headings is, in my opinion, very unreasonable. Also - if your account was hacked then the hacker could easily have changed your password. Explain this to the people at Outlook. Try to remember some of the recent emails that you sent. Make a list of the addresses and the content. Do the same with received emails. Do the same with your address list. Names would do - nobody remembers exact email addresses. Give these details to the people at Outlook and ask them, if they are not prepared to open your locked account, how you can get your sent and received mail ? If you get no joy with the person on the end of the phone ask to speak to their supervisor. I have just tried to remember the last 3 emails I sent / received ........ I CAN'T ....... not even one !!

Hi - sorry for more questions ............... can you access shared folders on C: on the machine ?

Can PC1 see any other shared files / folders or is it just this one specific folder causing the problem?

Hi, Have you tried a system restore of PC1 to a date when you know that the machine could access the shared folder ? Assuming a suitable restore date is available. If so - all installed software and updates after the chosen date will be lost. Saved data, photos etc. will be fine. [ Suggest backing these up - just in case ]

Leave it for a while Jim - then get back to us :)

Hi Jim Please go back to Device Manager and double click on the TP Link wireless adapter. You should get a box pop up - it should say "This device is working properly" Does it actually say this ? Disconnect the ethernet cable. [ leave the USB Wireless Adapter in place ] Go to Control Panel > Network and sharing centre. There should be an option " Connect to a Network" Click on this. You should see available networks - your own plus neighbours. Do you ?

Hi Jim, With the USB Wireless Adapter connected [ the "dongle" ] ..... Start button > type in devmgmt.msc ...... hit Enter Click on the > next to ... Network Adapters 1. What is listed with "wifi" or "wireless" in the title? 2. Are there any yellow exclamation marks or red Xs against it ? 3. If not [ you will need an internet connection for this ] ..... Right click on the wireless adapter and select "Update Drivers" Select "Search Automatically" Let me know the answers to the above please.

I was referring to MP4-2160 - the name of the file. Obviously, from your comment, you are not. Take a look here - click here

Hi and welcome to ExTS I assume that you have tried right clicking on the file > Rename. ?

You are welcome Jim :)

You are welcome :)

Hi Jim, If you are accessing the internet via cable it could be that your wireless adapter has a problem. Try the following: Disconnect the cable. The next procedure sends a small packet of data to the router. Start Orb > type in .....cmd ..... hit Enter On the command screen type ....... ping 192.168.1.1 ....... Enter ............ [ space after ping ] Or try ...... ping www.google.co.uk ....... Enter ..... [space after ping ] You should get .... Pinging 192.168.1.1 with 32 bytes of data: Reply from 192.168.1.1: bytes=32 time=1ms TTL=64 Reply from 192.168.1.1: bytes=32 time=1ms TTL=64 Reply from 192.168.1.1: bytes=32 time=67ms TTL=64 Reply from 192.168.1.1: bytes=32 time=50ms TTL=64 Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 1ms, Maximum = 67ms, Average = 29ms

Happy to hear that you got it sorted :)

Jim, We need to check that "Obtain IP Address" and "Obtain DNS Server" are both set to "Automatically" Please try this: [ I don't have a Win7 machine so what I suggest may not be exactly correct ] Start Orb [ bottom left of screen ] > type in ..... control panel ....... from Control Panel click on .....Network and Internet Then click on .....Network and Sharing ......now click on ......Change Adapter Settings ....[ left side of screen ] Right click on ....... Local Area Connection ........ then click on ....... Properties Now select .....Internet Protocol Version 4 ..... [ see below ] Then click on .....Properties. You will see this box .... Are IP Address and DNS Server showing as above - automatically obtained ?

Hi and welcome to ExTS Take a look here - it may help - click here You could take a look at Device Manager > right click on "Keyboard" > Update driver You will need an internet connection. Alternatively you could uninstall the keyboard drivers from Device Manager > Reboot. Windows will re-install the drivers.

Hi and welcome to ExTS :)

Hi, Is this what you are thinking of ? - click here

Hi Jim Take a look here - click here Check that "Obtain IP Address" and "Obtain DNS Server" are both set to "Automatically" The "Start" button is in the bottom left of the screen.

Hi Jim On the Win7 machine: Start > type in .......devmgmt.msc ...... hit Enter Click the > next to Network Adapters What is listed with wireless in the title ? Any yellow exclamation marks or red Xs ? If all looks OK - right click on the wireless adapter shown > Update Driver Use the automatic option. Ideally you need an internet connection but it does search the computer files too. The tech may have downloaded a driver for it. Are you near enough to the router to try an ethernet cable direct ?