KenB

Hi George You can "Forward" the email as proof to the second insurer if they will accept this and give you their email address. There should be an option to do this from your email inbox. Don't forget to put your quote reference on the forwarded email.

Hi George I am not at home for a few days and the network I am on is blocking many of the sites I want to visit :( This site suggests that the card you suggest will support 2 VGA Monitors. click here This one shows a small bracket ........does the one you have found have the full-width bracket ?

Hi Jim, If nothing else is a problem - machine running ok - not throwing up error messages etc ......then if you can live with this entry in Device Manager it really is not a problem. Let us know how you want to proceed :)

Hi Jim Since my last post I have moved about 80 miles from home for a few days :) If you wish to read the sfc log then do the following: Go back to the DOS screen ( Run as Administrator ) Type in the following: findstr /c:"[sR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" Hit ENTER This will put a file on your Desktop called "sfc Details" If the problem is still there then the SFC log will probably be of no use to us in solving this little dilemma :)

That's it George - but you need to make sure that the card will support 2 VGA monitors too. [ dual VGA mode ] ( some cards come with the two sizes of bracket as I have said earlier ) If you find one - post the make and model number and we can help check it out for you :)

Hi George / Nev According to these specs the system has one PCIe x 16 slot. click here I am assuming the card is PCIe x 16 Can you post the Make and model number of the short-bracket card George please ?

I think you need a coffee with a large scotch in it :) This wasn't the cause of the addition to "Other Devices" was it ? You only need to see if you can access the drive - then try another USB Port.

Sorry George - when you said this ( below ) I assumed that the card fitted. Keep us posted.

So are we Slumdog :( The problem with laptops is that there is very little the average guy can do when they go wrong. Let us know how things go.

Looks as if it is probably hardware related. When you un-installed it ...and it returned Windows must be finding something. What is confusing is that it puts ( what it thinks is ) a USB Controller in "Other Devices" and not in USB Controllers at the bottom of the list. Please confirm that all USB Ports are functioning properly. If you have an external hard drive try this as it uses more power than a Memory Stick. This addition to Device Manager is not doing any harm .... just annoying :) =========== I know I said that it is probably hardware related but this will do no harm ... I think you said earlier that you had a Win7 installation Disk ? If so ... Get back to the DOS prompt ( Run as Administrator ) At the prompt type .... sfc /scannow ....ENTER [ there is a gap after sfc ] This will scan the system files for errors. You may be prompted to insert the Win7 disk. This checks the Windows System Files for errors and tries to correct any that are found.

Start your machine in Safe Mode. Switch on and constantly tap F8 about once per second. Select Safe Mode from the list. Go to Device Manager again. Is the problem device still showing ? If not - it is probably software that is causing the problem.

Hi George, please answer Nev's suggestion first :) Then - This is worth trying - just to make sure. Also ... Take a look at the PCIe x 16 slot ... Is it to the far right of where the screw holds the video card in place ? ( as this card suggests )

Not a headache Jim - it is a puzzle ...... and we like puzzles :) Try Nev's suggestion.

You are welcome MIke [ from both Nev and myself ] :) It will probably be the same as before as we really have not done anything. [ unless it became loose ?? ] If you can access the drive then there doesn't seem to be too much wrong with it.

Hi jim That is the correct one for the USB ports. I assume there is no problem with this. The other one - under "Other Devices" - is Windows not being able to recognise it. Why it is saying "USB Controller" I have no idea !! Uninstalling it should have removed it - but Windows is still finding something that it does not know where to allocate it in Device Manager ...hence "Other Devices" What happens if you right click on this "Other Device" and click on update drivers ? Let Windows search for drivers automatically.

Exactly that :) Nice of them to let you keep the card. If you still have the card - install it anyway ( just to test ) and connect up the two monitors. If it works as we hope - then you can get a more suitable card ....if there are problems then nothing lost :)

So - is Device Manager looking as it should now ? i.e. no yellow exclamation marks or Teredo devices etc ? ( except for USB ...which we know about :) ) Right click on this and delete / uninstall it. Reboot. Does it re-appear ?

Hi Jim What options do you get if you right click on teredo #2 ?

Hi Jim You are still seeing the Teredo Tunnelling in Device Manager ? We can try the Registry Fix if you wish ...... Again - if you are unsure just say so.

I thought you said you got your money back on that card ? Which card are you talking about ?

Take a look here Jim - click here It is important to use an elevated command prompt ( Run as Administrator ) EDIT: Other option .... re-boot and constantly tap F8 about once per second. At the Advanced Startup Options select Safe Mode with Command Prompt.

Hi and welcome to ExTS :) I have moved your post to this forum - it is probably best to have your own thread. Can you boot up in Safe Mode with Networking ? [ using the problem machine ] Switch on and constantly tap F8 about once per second. You should be taken to the Advanced Startup Options - select Safe Mode with Networking from here. The graphics will look odd - but this will correct itself when you boot up normally. See if you can get on line this way. If you can .... Download Malwarebytes and run it as described here: click here There is no need to run the other option ( step 2 ) yet. If you cannot access the internet this way post back and we will take it from there :) It may be necessary to move this thread again - to the Malware Removal Forum - I will let you know if this is necessary.

Let's try disabling Teredo Tunnelling Start > type in .....cmd ..... ( don't hit ENTER yet ) ....right click on the cmd.exe that will appear top left of screen Click on "Run as Administrator" At the command prompt type ........ netsh interface teredo set state disabled .....ENTER It may need a re-boot. Go back to Device Manager and see if the teredo tunnelling entries are still there. Also .. You didn't answer my last question re. Wireless and LAN ( wired ) connections. Are they OK ?

Give it a try - don't forget to activate them again if you are surfing the net :)

Hi Jim I have my doubts that ipV6 is needed on your machine - better to leave the Registry alone until we actually need to make changes. Lets check first to see if ipV6 is enabled. run this - click here If it is "Supported" we can look at disabling it. [ ipV4 is what we DO need enabled at this point in time. ] If it is "Supported" i.e. enabled then take a took here and uncheck it - see the image in step #3 [ TCP/IPv6 needs to be unchecked - then click on OK ] click here