Armageddon

hi folks I have a friend with a problem her laptop won't boot even in safe mode she has a lot of course work on this pc I have had her burn OTL and run the initial scan when she has the logs I will post them here for inspection Dave

Ok can you now boot back into windows and do you have internet ?

Revo Uninstaller Pro - Uninstall Software, Remove Programs, Solve uninstall problems download this and use this to completely remove all traces of norton

Since you cant acsess windows at all i wouldn't worry about it for the moment

yes

Yes if you only run the repair if you can print the instructions to help you

If you have a xp disc you could try booting from that and running a system repair heres a explanation how 7. Windows XP Repair Installation If your system came with a Microsoft Windows XP installation CD, you can use this to perform a Windows Repair Installation. This tries to repair Windows by replacing the Windows system files on your hard disk with fresh copies from the CD. A Repair Installation will leave your own documents intact and, in most cases, your installed applications should also still work. If your machine came pre-installed with Windows XP and has not had XP Service Packs 1 or 2 applied, you may find that some applications need reinstalling after doing a Repair Install. If you are able to install the latest XP service pack prior to doing a Repair Install, you may may prevent this problem. Any Windows updates will need to be reapplied after running a Repair Installation. Do not confuse a Microsoft Windows XP installation CD with the computer manufacturer's own System Restore CD(s) often supplied with laptop machines. The latter will fix your system by restoring it to exactly how it was when it left the factory - all your own files and any new software that you installed will be destroyed. If you do use the manufacturer's own System Restore CDs, they normally give you a clear screen message that that is what will happen. If your machine did not come with a Microsoft Windows XP Installation CD, try contacting the supplier or manufacturer for one. Ultimately, you might need to buy a new Windows XP installation CD if you want to do a Repair Installation. Please note that OUCS is unable to supply Windows XP Installation CDs to individuals. To perform a Repair Installation: If at all possible, first make a backup copy of your own files if you don't already have one. Although a Repair Install should not affect your own files, it's better to be safe than sorry. Disconnect your computer from the network. Boot (i.e. start up) the computer with the Windows XP CD in the CD drive. You may need to change the 'boot order' via the system BIOS so the CD boots before the hard drive. Check your system documentation for how to access the BIOS and change the boot order. If the system is set to boot from CDs, you may see a startup message saying Press any key to boot from CD.... When you see the Windows XP Welcome To Setup screen, you will see the options below: This portion of the Setup program prepares Microsoft Windows XP to run on your computer: To setup Windows XP now, press ENTER. To repair a Windows XP installation using Recovery Console, press R. To quit Setup without installing Windows XP, press F3. Press <Enter> to start the Windows Setup. Note - DO NOT press <R> to choose the option To repair a Windows XP installation using the Recovery Console, press R Accept the License Agreement. Windows will then search for existing Windows installations. Select the XP installation you want to repair from the list (there may only be one) and press <R> to start the repair. If Repair is not one of the options, you should press <F3> to Quit. This usually means that the version of Windows on the CD does not match the one already installed. If you do proceed to install a fresh copy of Windows rather than repairing an existing one, you will lose access to all the applications you previously had installed (although your own files should be preserved). You will also need to supply the correct Windows licence key for the CD. Setup will copy all the necessary files to the hard drive and then reboot the system. Do NOT press a key to boot from CD when that message appears. Reapply all the Windows updates or service packs applied since the initial Windows XP installation. A Repair Installation will remove any service packs later than the ones included in the installation CD. If you are installing Windows XP Service Pack 2, you should do this from a CD rather than by online download (your local IT staff should have a CD for this). Connecting to the network (even for a few seconds) without having reinstalled Windows service packs will immediately expose you to attack. You should also install up-to-date antivirus software before connecting to the network.

Hi again I have looked around and your problem points to malware infection if you follow these instructrions from your other pc to burn the disk and then run the scan and then post the logs our security guy can take a look Quick explanation: If we make a bootable disc and boot your system up using this... we can bypass the malware and get a report off the infected system. You then transfer the report to the usb stick, and then send the report from the other system. You will also be able to get any files etc you want off the system at the same time.... sound good? OK this file is big... print these instruction out so that you know what you are doing Two programmes to download First ISOBurner this will allow you to burn OTLPE.iso to a CD and make it bootable. Just install the programme, from there on in it is fairly automatic. Instructions Second Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is approx 280Mb in size so it may take some time to download. When downloaded double click and this will then open ISOBurner to burn the file to CD Reboot your system using the boot CD you just created. Note : If you do not know how to set your computer to boot from CD follow the steps here As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads Your system should now display a Reatogo desktop. Note : as you are running from CD it is not exactly speedy Double-click on the OTLPE icon. Select the Windows folder of the infected drive if it asks for a location When asked "Do you wish to load the remote registry", select Yes When asked "Do you wish to load remote user profile(s) for scanning", select Yes Ensure the box "Automatically Load All Remaining Users" is checked and press OK OTL should now start. Change the following settings. Change Drivers to All Change Registry to All Under the Custom Scan box paste this in: %SYSTEMDRIVE%\*.* /md5start eventlog.dll scecli.dll netlogon.dll cngaudit.dll sceclt.dll ntelogon.dll logevent.dll iaStor.sys nvstor.sys atapi.sys IdeChnDr.sys viasraid.sys AGP440.sys vaxscsi.sys nvatabus.sys viamraid.sys nvata.sys nvgts.sys iastorv.sys ViPrt.sys eNetHook.dll ahcix86.sys KR10N.sys nvstor32.sys ahcix86s.sys nvrd32.sys /md5stop %systemroot%\*. /mp /s %systemroot%\System32\config\*.sav Press Run Scan to start the scan. When finished, the file will be saved in drive C:\OTL.txt Copy this file to your USB drive if you do not have internet connection on this system. Right click the file and select send to : select the USB drive. Confirm that it has copied to the USB drive by selecting it You can backup any files that you wish from this OS Please post the contents of the C:\OTL.txt file in your reply. __________________

Firstly Hi and welcome Second have you tried booting into safe mode ie tapping f8 as you boot up and launching last known good configeration and seeing if this works ? Dave

Hi you can download Nortons removal tool form hereDownload Norton Removal Tool 2010.0.5.18 - A program that can remove some Norton software from your computer - Softpedia use this to remove all traces of Norton then either try again or come back and we can reccommend free software that will do the job Dave

hi Judy Ok you have malwarebytes and superantispy along with Avira and your downloaded firewall I think your covered as to firefox yes i'd add the no script and the WOT safe browsing tool. Did you manage to sort power to go out ? Dave

Yes I have a brother multifunction printer connected to it

Judy Cyberlink have a trial version of all there software including power to go you could download that yes it only lasts for 30 days buy you could get your cd's done and if you emailed your problems too there customer support am sure they may provide you with a serial number for free , cyberlink are nice like that. Dave

HP Wireless Printing Upgrade Kit - Print server - USB: Amazon.co.uk: Electronics & Photo this is what i use it's connected to my printer so all five of our computers can print off one printer

Mike have you tried unplugging all usb devices and rebooting ?

I have a 4gig win 7 on x64 laptop my partner has a 3gig on vista, I agree with tootech i'd go more ram than hdd capacity

Hi take a look at dabs.com they have some fantastic refurbs at the moment both desktop and laptop, I shop there regulary for all my pc parts etc

Sorry I screwed up the wireless drivers for your machine are here http://support.thetechguys.com/layout.aspx?ID={43f62478-2091-4ec2-bca7-75ddbb9199c4}&CatID={46bb64e8-4441-4d87-89e5-a5cf33512c2f}

HI, I will try to give it a shot. EI- Systems Home page for E-Sytems model 1201 Laptop: http://support.thetechguys.com/layou...-668f70fb499a} Hardware Specs (Vista): http://support.thetechguys.com/layou...-6996aa7d9ff7} According to the Specs you have a SIS Mirage™3 integrated graphics card and a SiS 191 1000/100/10 Ethernet Device SIS Downloads: http://www.sis.com/download/ Video Driver:SIS Mirage™3 integrated graphics card Click on the SIS Downloads link provided above Select your OS: XP Select: IGP Graphics Driver Select: SIS66x, SIS76x, SIS67x Select: Go Lan Driver: SiS 191 1000/100/10 Ethernet Device Click on the SIS Downloads link provided above Select your OS: XP Select: Network Driver Select: SIS191 Gigabit & SIS190 LAN Select GO Hope this helps, Thanks, Dave

Download drivers: on there is all required drivers for your model laptop if you have a usb stick i'd save the downloads to that then load onto your laptop

Search Laptop Keys Dell, HP, Apple, Toshiba, Lenovo hi rebecca these supplly the key the metal bit and everything for around 3 quid per key maybe its worth while mailing them

Once you've reset defaults in BIOS and pressed what is normally F10 to save and exit reboot and see if restting bios has solved your problems.

I have to agree with everyone here the system sounds very suspect , yes there are hacks round validation but as soon as microsoft updates the genuine validation tool the hacked OS will stop working, I thinks it's either a new genuine OS or a copy of linux so at least emy can use the computer

I have been using 7 since Beta and now have it on all 5 of my pc's I also put the RC1 on my nephews laptop after he decided it be good to delete the OS he was using vista basic with one gig of ram 256 used for graphics the difference in speed and resources used is great, and going by the fact win 7 has already outsold vista worldwide seems the public agrees

Hii dazzac when you ran disk cleaner in win 7 you wil also get the option to clean system files you may have a file in there called windows.old that can be removed you can also remove the xp operating system by going to start then computer you will see c and d drive I hope c drive contains your new win 7 installation and D will have your old xp one you will have to provide admin rights to acsess this drive when you have you can right click it and format the drive thus deleting the old xp and leaving some free space to use as you wish. Hope that helps Dave