Armageddon

Hi Brian to launch Acer Erecovery console on a Acer desktop you need to press ALT + f10 at boot to launch Acer's erecovery suite Hope this helps Dave

I have 5 machines all running win 7 and am used to it now Microsoft has phased out support totally for xp service packs one and two but continues to offer for service pack 3 for a short time , I would stick with win 7 theres tons of free software about and am sure your laptop came with a version of nero or power dvd for creating cd's etc and theres open office which is free as a replacement for word and the thunderbird email client as a replacement for outlook/livemail

Have you checked your connections for everything else like your ram graphics etc just incase you have nudged anything while you was removing drives just a thought I hope it helps Dave

I agree with Nev on this am lucky though I have a hardware firewall through work so I see every single connection I use MSE as antivirus which has its own realtime scanner now for malware I also have malwarebytes and superantispyware on my work laptop I have comodo firewall too , yes I have had the odd infection but it's the nature of my job I am lucky enough to have the knowledge to fix things some are not as fortunate , it's one of the reasons am here it's why I love my job it's why I love computing nothing makes me smile more when i get thanks or see a post confirming my advice along with the other great folks here has sorted many problems that users have. Dave

I love spam mail not but if i did I'd be a multi millionaire married to a african princess lol thats the spam I get besides the normal stuff I use Outlook 2010 and the filters there are adequate

Ali your welcome glad we could help Dave

Support for Office 2007 and 2010 problems click the online chat on the top right of the page Dave

I agree BeeCeeBee it may be worthwhile AliKat trying the laptop with a second monitor, just to be certain but hopefully Intel's XP drivers should do the job Dave

Hi Hector if you go to Microsoft's Support page's and do a online chat with them they will be able to confirm yes or no re your license Key it's what I did yesterday Dave

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22GMA+950%22 looking at the specs for your machine you have a Intel 950 GMA the link is to Intels own site which provides XP drivers for the Graphics Hope this helps Dave

I got my copy of office 2010 from software for students I installed and it activated ok I ran the validation tool it would not detect it I had a quick chat with microsoft support via online chat and my product key is valid yay

I gave the office validation a whirl it doesn't even detect my install of office lol

I'll download it and give it a whirl are you having problems with it ?

Hi and welcome your ac97 audio drivers are on the top of this page Free p4x266e 8235 Download - driver software

Thats the thing with Beta's yes I use them but then again I know enough if my pc goes belly up cos of it to sort it I have tested stuff from alpha release, but if folks have a second system then yes some beta's are worth it if you caan sort ya system if it goes wrong cos it can and sometimes will dave

I agree beta's can be awkward and scary i use them cos well am a nerd lol , I have beta tested everything from skype to windows 7 , my general advice is use a secondary system if possible or at least be confident enough to be able to repair your system when things go wrong cos they can and often will. Dave

hi if you can get on the internet ignore section one just run sections 2 and 3 to remove the malware Automated Removal Instructions for Antivir Solution Pro using Malwarebytes' Anti-Malware: Print out these instructions as we may need to close every window that is open later in the fix. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If you run into this problem when following the steps in this guide you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive. Reboot your computer into Safe Mode with Networking using the instructions for your version of Windows found in the following tutorial: How to start Windows in Safe ModeWhen following the steps in the above tutorial, select Safe Mode with Networking rather than just Safe Mode. When the computer reboots into Safe Mode with Networking make sure you login with the username you normally use. When you are at your Windows desktop, please continue with the rest of the steps. This infection changes your Windows settings to use a proxy server that will not allow you to browse any pages on the Internet with Internet Explorer or update security software. Regardless of the web browser you use, for these instructions we will first need need to fix this problem so that we can download the utilities we need to remove this infection. Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options as shown in the image below. http://www.bleepstatic.com/swr-guides/tools/proxy/tools-internet-options.jpg You should now be in the Internet Options screen as shown in the image below. http://www.bleepstatic.com/swr-guides/tools/proxy/internet-options.jpg Now click on the Connections tab as designated by the blue arrow above. You will now be at the Connections tab as shown by the image below. http://www.bleepstatic.com/swr-guides/tools/proxy/connections.jpg Now click on the Lan Settings button as designated by the blue arrow above. You will now be at the Local Area Network (LAN) settings screen as shown by the image below. http://www.bleepstatic.com/swr-guides/tools/proxy/uncheck-proxy.jpg Under the Proxy Server section, please uncheck the checkbox labeled Use a proxy server for your LAN. Then press the OK button to close this screen. Then press the OK button to close the Internet Options screen. Now that you have disabled the proxy server you will be able to browse the web again with Internet Explorer. Now we must end the processes that belong to Antivir Solution Pro so that it does not interfere with the cleaning procedure. To do this, download the following file to your desktop. rkill.com Download Link If you are unable to connect to the site to download rkill, please go back and do steps 3-6 again and make sure the infection has not reenabled the proxy settings. You may have to do this quite a few times before you can get the rkill.com file downloaded. If you still cannot download the rkill.com program on the infected computer, you should download it to a clean computer and copy it to the infected one via a USB flash drive or CDROM. Once it is downloaded, double-click on the rkill.com in order to automatically attempt to stop any processes associated with Antivir Solution Pro and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Antivir Solution Pro when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Antivir Solution Pro . So, please try running Rkill until the malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead. Do not reboot your computer after running rkill as the malware programs will start again. Now you should download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop: Malwarebytes' Anti-Malware Download Link (Download page will open in a new window) If you are unable to connect to the site to download Malwarebytes', please go back and do steps 3-6 again and make sure the infection has not reenabled the proxy settings. Once downloaded, close all programs and Windows on your computer, including this one. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button. If MalwareBytes' prompts you to reboot, please do not do so. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below. http://www.bleepstatic.com/swr-guides/mbam/mbam.jpg On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for Antivir Solution Pro related files. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below. http://www.bleepstatic.com/swr-guides/mbam/scanning.jpg When the scan is finished a message box will appear as shown in the image below. http://www.bleepstatic.com/swr-guides/mbam/scan-finished.jpg You should click on the OK button to close the message box and continue with the Antivir Solution Pro removal process. You will now be back at the main Scanner screen. At this point you should click on the Show Results button. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image. http://www.bleepstatic.com//swr-guides/a/antivir-solution-pro/mbam-antivir-solution-pro.jpg You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window. You can now exit the MBAM program. Your computer should now be free of the Antivir Solution Pro program. To get rid of it with hjackthis you need to run the log and fix these too processses %UserProfile%\Local Settings\Application Data\<random>\ %UserProfile%\Local Settings\Application Data\<random>\<random>.exe hope that helps dave

It's quick I use a dongle at work and wow its quick on that can't wait to see speeds with a proper internet connection

Yeah ok am a nerd but I downloaded it and am giving it a whirl

Thanks Leigh am pretty sure your now sorted but I have no doubt our Malware specialists will have a look at the two logs and advise you further if needs be Dave

Hi Leigh i know this could be overkill but it's better to be safe than sorry could you run another scan using this online scanner Dave Please run a free online scan with the ESET Online Scanner Note: You will need to use Internet Explorer for this scan Tick the box next to YES, I accept the Terms of Use Click Start When asked, allow the ActiveX control to install Click Start Make sure that the options Remove found threats and the option Scan unwanted applications is checked Click Scan (This scan can take several hours, so please be patient) Once the scan is completed, you may close the window Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt Copy and paste that log as a reply to this topic __________________

How new is the Laptop ? have ya tried booting in safemode then running updates bad pool eroor has a number of reasons for popping up try this one first if no good come back to us and we'll try something else

If office 2010 fails activation you get a big red bar across the top of the office program say word for instence also part of offices update process is to run Microsofts genuine software checker automatically but if yuor still unsure i'd drop support@microsoft.com a email Dave

Leigh your more than welcome it's what we are here for , I would keep the Mawarebytes software it's an excellent tool once again am glad it's fixed Dave

Use Microsfts office validater http://www.microsoft.com/genuine/office/WhyValidate.aspx?displaylang=en hope this helps