Hi Pamela and welcome.
If you can please post in the right section we will do our very best for you. Please provide any and all information that might help us help you.
Take a look at the the link Plastic Nev provided to help you start a new thread. http://extremetechsupport.com/forum/introductions/7940-use-forum-and-post-new-messages.html
Good to have you here Pamela.