1. Please visit following website to download a tool, which can check and
repair Office Windows Installer sub keys.
http://www.sbor.com/Docs/OUCPR.exe
2. Please unzip the file to the Desktop. We will receive a file named
OUCPR.exe
3. Double click the file OUCPR.exe.
4. If there are any problematic products found, click Unregister to repair.
If this does not fix the problem, then move onto the next step.
Step 2: Make sure that Windows Installer service is set to Enabled
=========
1. Click Start, click Run, type "services.msc" (without the quotation
marks), and then click "OK".
2. In the list of services, double-click "Windows Installer".
3. View the option that appears in the "Startup type" list.
4. If the start type is set to "DISABLED", modify the startup type to a
setting of "Manual". To do this, right-click "DISABLED" list, click
Properties, General tab. And then select "Manual" in the "Startup type" list,
and then click "OK".
How is the result? If the error message is still received, please go to
Step 3.
Step 3: Repair the Windows Installer
=========
1. Quit all programs that are running in the background.
2. Press Start and choose Run.
2. Type in "cmd" (without quotation marks) and press OK.
3. In the command line, type in the following command and press Enter:
MSIexec /unregister
4. Then, type in the following command and press Enter:
MSIexec /regserver
After finishing the above steps, please check the result again. If the
issue persists, please click Start, click Control Panel, and click Add/Remove
Programs to check if Windows Installer 3.1 has been installed. If it has,
please highlight and remove it. After that, please reinstall Windows
Installer 3.1 from the following link.
Windows Installer 3.1 Redistributable (v2)
http://www.microsoft.com/downloads/d...DisplayLang=en
5. Restart your computer and then test the issue again.