KenB

It doesn't sound too good. I assume that you have the OS installed if you are trying to access the internet. Windows updates may sort out a few things ................still odd to be crashing after a reinstall ...................unless there is a problem with the hard drive itself. If you get a Blue Screen again - copy the STOP error and post it here - it may help to identify the problem. Most of the time they are so general it tells us next to nothing.

Hi again Which browser are you trying to use ? ( Internet Explorer ? ) Do you have a different browser on the system to try ? ==================== Boot up in Safe Mode with Networking. Switch on ....constantly tap F8 about once per second .....select the above from the list of options. Does it do the same in Safe Mode ?

Hi and welcome to ExTS KB2442962 This update was first released in December 2010 - I am wondering why it has not been installed before now ??? You can download it from here: click here Give it a try from here. If this fails give us a bit more information about what happens and error messages etc.

Hi, This is related to Adobe Acrobat I don't think so - give it a go :)

I don't know too much re. Linux - others will probably offer advice on this. Regarding additional RAM. It all depends how much the motherboard will support - they are all different. If it is a really old board you may be at the limit with 512Mb If you can let us know the make and model number of the m/board we may be able find the specs for you. Or - the make and model number of the PC. You could try the scanner from Crucial. click here

Switch on > constantly tap F8 about once per second > from the list of options select "Safemode with Networking " You should have internet access now. Failing that: Download MBAM to a memory stick ( pendrive ) > install on the problem computer > run the scan > copy the log and save it to the pendrive > open Notepad on the second computer and open the saved log > copy it and paste it here.

We have suggested twice that you download MBAM and check for malware.

Hi Janet Welcome to ExTS I assume you had problems with PC Performer too ? Glad that the fix worked for you.

Thanks for the feedback - good to hear that it all went well :) Good Luck.

You posted this earlier when asked what was showing in Device Manager: No mention of an onboard adapter - this is the "removable network card". If the drivers are not present for the onboard adapter and you are connected to it you are wasting your time. Connect to the Network Card. This will not solve you booting problem though. If your XP Disk is a full installation version it is probably easiest to try a Repair Installation of the OS. http://kenspchelp.co.uk/viewtopic.php?f=29&t=23 You will need to make sure that the CDROM is first in the Boot Order in the BIOS - I assume you know how to check this ?

That is good to hear. A new card shouldn't be faulty - but it happens. Thanks for letting us know :)

We cannot say for sure. J_B is offering an opinion ( which I agree with by the way ) If the PSU fan gets noisier now when it is new - what is it going to be like in a few months ? This PSU is not coping very well with the system requirements - in my opinion. Your new Video Card will produce heat when under load. You could run speccy to see what the temperatures inside the case are: ( do this under load ) http://www.piriform.com/speccy

If the card needed cleaning then the rest of the system would too. Take a close look at the CPU fan and case fans. Case vents and motherboard ( underneath too ) need looking at for dust. Post the temps - idle and under load would be better than just idle temps.

Hi and welcome to ExTS My initial thoughts too - erring towards the PSU. Switch off at the wall - leave the plug in to maintain the earth / ground connection to the m/board. Unplug all external devices ( Printer / router etc ) Strip the m/board of all cards ( RAM / NIC / Video etc ) Unplug the power to the hard drive(s) and DVD Drive(s) Disconnect the drive data cables from the m/board end. leave ONLY the 20(4) way connectors from the PSU connected. Unscrew the m/board and sit it on a piece of card or folded newspaper to insulate it. Switch on. You should ( if you have an internal speaker connected ) get POST beeps. The fans should run constantly. If you don't get this condition then there is definitely a problem with either the PSU or the m/board. If you have a multimeter or voltmeter I can give you a link to test the PSU. Put the m/back on the stand-offs and switch on again. If the restarting continues from this point there is a short between the m/board and the case caused by one of the stand-offs. Put the components / connections back one at a time, testing after each, until you locate the cause of the problem.

If this is a new machine it is still under warranty. Downloading in itself, will not cause a system to suddenly fail. As Nev says - posts the error message. Do you have any files / data on the drive that you would want to recover? If you need to return the machine to the retailer - they may reinstall the Operating System and you will lose all data.

Hi, How many SATA ports do you have on the m/board? If you are only adding 2 extra SATA drives this shouldn't be a problem at all. No. You probably wouldn't be able to do it anyway - unless you installed it on its own partition. If it is on C:\ (on the original computer) and you want to keep the data that is there already then it is best left alone.

You said this in your first post .... Try deleting the NC driver from Device Manager. ( right click on it > delete ) Are there any others with a yellow exclamation mark ? ============= Do you have the original XP installation disk ( not recovery disks )

Is the CDROM drive the first in the boot order in the BIOS ?

Now I'm confused. No problems with the PC ?? You have started and restarted the PC with no connection problems ?

You didn't answer this. PS2 is a round connection. Whichever one you have - can you borrow the other type to see if you get the same problem. I have not come across this before. It is highly unlikely - and it wouldn't cause the erratic behaviour. Is this an optical mouse? If it is - it could be due to dying batteries or using it on a reflective surface. Malware can cause this condition. Download MBAM from here - click on Products > you want the free version click here You will be re-directed to a mirror site - this is to stop malware blocking the download. Install > Update > Run it. It will produce a log in Notepad. Copy the complete log and post it here. If it finds anything one of our security experts will advise further.

If you can still boot up in Safe Mode it is probably driver related. Take the NIC card out and try booting again. If you get the same error - boot up in Safe Mode and go to Device Manager. Right click on the NIC that is showing and Disable. Reboot. Do you still get the same problem ?

I am afraid they will not be able to help with the XP Home product key as you have XP Pro now. I cannot understand if they say the O/S is legal why they cannot give you a product code for your installation. The Product Code is held within the registry of the Operating System. It is hidden and encrypted ( as far as I know ) This is why products like Magic Jellybean are useful - if you can boot up the system. Another option is to contact Asus and request XP Home recovery disks. Your Product Code off the sticker will identify the machine to them. They will cost you - but nowhere near £250

Thanks for the extra details - we may need these later. Try the laptop with the ethernet cable to the router. (turn the wireless off - there should be a switch ) If there are no problems with this then the problem lies with the first pc.

If you have a voltmeter I can provide a link to a testing sequence. Alternatively you could take it to a good local tech ( NOT PC World) but ask beforehand how much it is going to cost. If the system is running ok - but only plays up on initial booting it does sound like a PSU problem.

It is possible that after we run a checkdisk on the drive you may be able to boot up with no loss of data and maintaining the structure of the disk. In other works - keep the partitions. If we have to use recovery disks - this will reset everything back to factory settings. If the disk was partitioned when you bought it then there will be no problem. If you take the wanted data off both - just to be safe - even if we lose the partition it is possible to re-create it again if we manage to sort out the booting problem. =================== To take the data off the drive you will need to connect it to another computer via the USB port. (there are other ways but this is the simplest) Use the technical manual ( previous link ) to remove the drive. Check which type it is. click here If it is SATA there is a cheap enclosure here: click here Postage is £1 I think.