KenB

This is indeed an odd one. IPv6 is the way forward and IPv4 will be phased out in time. It could be that the hosts for the website don't support IPv6 [ which would be odd ] It may be worth contacting them and asking. I will see if I can find anything more. EDIT: It looks like the host is BB-Online.net

Hi, If all members who had the problem are Sky users it looks like a problem [ setting ] at their end relating to IPv6 and your particular site.

I will chalk this one up as a success [ at least mostly successful :) ] Happy to be of help :)

take a look here - click here In particular 1, 3 and 8 You could also try the link at the bottom that allows you to download it direct from F-Fox

Hi, Take a look here - it may help - click here Can you right click on the download and select "Run as Administrator" ?

No problem Ray - I have missed lots of posts :)

I am away for a few days and internet connection is very poor !! I will try to add to this if I can. Looking up your router now [ hopefully !! ] Do you get the same problem if you use a cable and / or wireless to connect ? EDITED: Download your user guide from here -click here To access the router software: Click on one of the browsers that work. In the address bar at the top type - 192.168.0.1 The username = admin The password = password [see page 22] Make sure Parental Control is off - there should NOT be a tick in the box. [ see page 23 ] If you have to make changes click "Apply"

Hi again, We have to now assume that it is a setting in the router that is blocking Chrome. Try this first: You need to get to "Network and Sharing Centre" and take a look at the IPv6 settings in "Properties" click here If Internet Protocol v6 [ IPv6] is checked - un-check it and click OK. If it isn't checked - then put a check in the box and click OK. ============ Let me know the make and model number of the new router that you have please.

Hi, Not to worry about adding an image from your screen. I have taken an image from mine. If I understand you correctly - your System settings are not checked as mine are. Can you highlight your name - then click on the "Edit" button Your personal settings should all say "Allow" - if they say "Deny" you will not be able to access the net with these settings. Can you please confirm. [ATTACH=CONFIG]1539.vB5-legacyid=2636[/ATTACH]

Hi, Try the following: Right click on the Chrome icon > [ you may need to right click on Chrome again from the list ] Click on Properties > Security Under "Group or User Names" you should see "System" - Your Name - "Administrators" Below it should tell you that "Full Control" - "Modify" - etc are set to - "Allow". Let me know if this is the case. Then click on "Advanced" [ just to check ] Your name - Administrators - etc should all show "Full Control" Let me know if this is the case. ====================== You could also give this "Chrome Cleanup" tool a try - click here

Try uninsalling Chrome [ you will lose bookmarked sites ] then reinstall the most recent version. If you wish to save your bookmarks see here - click here

Try the following: Right click on the Chrome icon > Properties > Compatibility Check the box - "Run this program in compatibility for" - select Windows 7 Apply > OK Try it now.

Hi Right click on the Chrome icon [ you may need to right click on "Google Chrome" in the list ] > click on "Run as Administrator" Does this give you access ?

Hi Roy, Sorry for the slow response. Open Device Manager Click on the circle bottom left > type in ......device manager .... hit ENTER Click on "View" in the toolbar at the top. Click "Show Hidden Devices" Now look down the list to see if your scanner is listed. If it is - is there a yellow exclamation mark or red x ? ============= Have you tried uninstalling and re-installing the software [ drivers ] ?

Hi, Go to the following location please ...... C: > Programs > Google > Chrome > Application Right click on "Chrome" > Properties If Chrome here is "Read Only" uncheck it > Apply > OK [ you will need admin privileges ] You may need to reboot. Try accessing Chrome again. At the start ........ C: > Programs ......... I had to use Programs[x86] to find Chrome folder :) ================ I don't think I asked earlier ....... What happens when you click on the Chrome icon when trying to access the net ?

Good to hear it was that simple :)

Hi, Download "Revo Uninstaller" [ free version ] from here - click here After installing it > run the software You should see your printer software listed. Click on this to highlight then select "Uninstall" from the toolbar at the top. Just use the default option if asked which level of uninstall you want to use. No - not completely. Installed software gets distributed all over the system and is rarely in just one location. Uninstalling manually is rarely an option.

try the following: Click on the Chrome Icon Click on the three vertical dots [top right of screen ] Settings In the Search Box at the top type in ..........network .........then click on "Change Proxy Settings" Click on "LAN Settings" at the bottom Make sure that "Automatically Detect Settings" is checked and NOT "Use a Proxy ...." If you have to make a change make sure you click OK to confirm. Let me know if this helps.

I assume that you turned Defender back on ? Try resetting Chrome. Open Chrome > top right you will see three vertical dots > click on this. Click on "Settings" At the top there is a Search Box ........type in ......Reset.......hit Enter Now click on "Reset" You will see a box that explains what will happen if you Reset. Click "Reset" again. Let me know how you get on with this.

I also asked you to turn off your AV [ Defender ] to try to connect using Chrome. Did this make any difference ? This may help - click here Don't forget to turn it back on :)

Hi J-E, Please confirm that this happening on a Win 8 machine. Which Anti-Virus are you using? Have you tried turning the AV off to see if this is the cause of the problem ? Obviously turn the AV back on again immediately after testing. Do you have any anti-malware software running in real time? If so - which one ? If so - try turning this off [ just to test - then turn back on again immediately ] =============== Also try this and let me know the results [ I expect no problems but we need to try it :) ] Start > Search Box > type in .......cmd ........ > right click on the Command Prompt that appears on the left side of screen Select "Run as Administrator" At the prompt type: ping 127.0.0.1 - now hit Enter [ space after ping ] You should get 4 packets sent and no losses If this is successful try typing : ping www.google.com - hit Enter Again you should get 4 packets sent and no losses. It looks like this:

Thanks Joddle - that is far more helpful than what I posted :)

Hi Ray, If you want to join PDFs together try this piece of software - click here I have used it and it is not bad at all. It is also free. You can move PDFs up / down the list before you actually save the document.

I can access the site - but this was to be expected. Ask one of the people who cannot access the site to do the following please: Go to an elevated command prompt In Win 10 Click the O in the bottom left corner of the screen [ Search ] Type in .....cmd...... then in the left box right click on "Command prompt" and then click on "Run as Administrator" At the prompt type ... ping www.osobs.com .....hit ENTER [ there s a space after ping ] Then try - at the command prompt - tracert www.osbos.com [ space after tracert ] You should get something like this: If possible I would like to see the actual results. To do this: Top left of the Command Prompt Screen is a small, square black icon Left click on this > Edit > Select All CRTL + C .....this will copy the results CTRL + V .....will paste them into Notepad / Word etc. He could send this to you for you to post here. :) Which Operating System is your friend using ?

This needs to be tried - however if,as you say, the people with the problem have tried from different locations then this is very odd. You say that they cannot get to the site at all. Can you post a link to the site please ? Or PM me with it if you don't want it public.