KenB

Hi Is this a brand new machine ? When you say it shuts down ...........does this happen when he is working on it .....or is it idle ? After a while ......... how long is this ?

OK Bob - we can come back to this on the 'morrow :)

Can you navigate to .... C:\Program Files\Windows Resource Kits\Tools .... now after installing SubinAcl ?

I have not forgotten you Bob - I have been busy these last few days. Can you see if you can navigate to this please: [ I am on Win 8.1 atm ] C:\Program Files\Windows Resource Kits\Tools I am looking at post #115 and the registry fix. I will need to check this out a bit further for you before we try it. I suspect that SubInAcl will need to be installed first. If "Windows Resource Kits" is not there download and install SubinAcl from here - click here This says that it is for XP .... but I hope it will be OK. I have seen some with Win7 say that it does not work for them ....and others it does. [ Probably needs SP1 !! :) ]

Thanks for posting this Bob - others will find it useful I am sure :)

Hi Bob Please post it as a new topic and I will make it a sticky ....with no replies allowed :)

You are welcome Bob .... it is 11-15 pm here ....I will leave this until tomorrow too :)

Odd - this is 15 seconds The default is 30 seconds ......this must have been changed in the past. Did you alter the 15000 by right clicking on the existing ServicesPipeTimeout and Modify the 15000 to 180000 ? Mmmm ....I can't say I am surprised.

Hi Bob I assume that you are now working through post #161 ?

Try stopping the service again before we make edits to the registry :) Did the original error pop up after a time period ?

Did this error pop up straight away ....or was it after 30 seconds or so ? Please try stopping the Windows Update service again. If you get the same error we can make a change to the Registry ..............if you are happy to do this? It could be that the request "timed out" ....in other words the service is given a time period by Windows in which to respond. If it has not responded in this time period then you would get this error. Usually the time period is 30 seconds - which should be ample time. Do this for me please... ( if you are happy changing the registry ) Start > type in .....regedit .....ENTER Click the > next to each of the following ..... HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control Now right click in the blank space on the right side > New > DWORD ...........it may say DWORD 32bit The Name box will be highlighted ...type in ServicesPipeTimeout ..then click out of the box Now right click on "ServicesPipeTimeout" > click on "Modify" Put a check against "Decimal" ......the default will be "Hexadecimal" Now type in 180000 ........ that is 18 and 4 zeros ..... and click OK. This now changes the default from 30 seconds to 180 seconds. You need to restart for the changes to take effect. If you are unsure about anything then please ask. Do not make changes to anything else.

It was worth a try Bob :) OK - try this: Start > type in ......services.msc ......ENTER Scroll down and find "Windows Update" > right click on it > Stop Navigate to .... C > Windows > SoftwareDistribution Right click on "Software Distribution" > Rename Make it SoftwareDistribitionOld Now disable Nod32 and your Firewall. Go to the SP1 file on the Desktop and try installing SP1 from there. =============== You must now go back to C > Windows > SoftwareDistributionOld and right click on it > Rename Change this back to SoftwareDistribution Now Start > type in ....services/msc ...ENTER Go back to "Windows Update" .....right click on it .....Start. ==================== How did you get on ? If SP1 failed ...was it at the same point ?

You are welcome Bob :) The MiniToolbox log shows nothing related. Can you take a look here again please C:\ > Windows > logs > cbs > checksur.log Post the log and let's see if there are any changes from last time :)

Just seen our visitors off - g'night Bob Let me know how you get on ...........................tomorrow !

Hi Bob Thanks for that log - it doesn't show any errors which is very confusing especially as we cannot install a major update, I have reviewed the thread and noted the significant details below: error code 80004005 Burned ISO of Win7 Digital River with SP1 - post #12 Confirmed photos etc backed up - post #13 Drivers backed up - post #16 625 GB free disk space - post #26 Burned ISO of Win 7 without SP1 - post #30 Tried Repair Install ( failed ) post #36 Tried using ISO with SP1 this failed too - post #45 Checked to see if SP1 was on system already - post #47 Disk Cleanup / CCleaner / TFC System Update Readiness Tool Stopped the Windows Updater Service Clean Boot Disabled AV and Firewall Tried SP1 again ( failed ) ...................................all at post #49 Tried Troubleshooter - post #59 Installed IE9 - post #61 Checked Registry for "Do not Allow SP" ....confirmed not there - post #66 Tried the FixIt .......... post #78 SP1 saved to Desktop - post #81 New update error 80010108 - post #84 Tried disable AV and Firewall again - restart x2 ...tried SP1 from desktop - original error - post #89 Downloaded and run MiniToolbox ...error log - post #91 ****Asked to run sfc /scannow .....not sure if this was done. **** Removed IE9 / MSE / Microsoft .net Framework ( not requested ) - post #97 Tried installing SP1 again - log from MiniToolbox ( no info really ) ...post #100 Stopped Windows Update Service / Deleted files from Datastore / tried SP1 again - post #102 10 updates found and updated ?? Tried again with WUS off ...still the same error - post #104 EONENERGYFIT keeps appearing in the error logs. Tried to remove ENERGYFIT with Revo Uninstaller ..... not listed - post #106 SQL Server removed / tried SP1 install in Safe Mode with AV disabled ....error - post #113 .net Framework confirmed as re-installed - post #113 Bob found a Registry Fix that we have not tried yet - post #115 Windows Live Essentials uninstalled ( not requested ) - post #120 Windows Mail confirmed as not enabled - post #122 sfc /scannow run with log - post #131 lots of errors fixed / tried SP1 again .....error post #131 checkdsk /f run ....tried SP1 again ....error - post#140 Revo Pro suggested that SP1 was not compatible ( via email ) - post #141 Msxml4.dll removed at Bob's request - post #148 Bob found an article with suggested fix - post #150 KB2620704 confirmed as installed - post #152 Reviewed System Readiness Tool log ( no errors ) - post #154 =========================== Let's run the System Update Readiness Tool again and go to the new log and see if it is the same. click here

You have confirmed that it is on your system ( email ) since 2011 The reason I asked was the author of the article linked to wrote ... He couldn't get this to install. He also said that he tried The Update Readiness Tool We have tried this too. One useful piece of information - the System Readiness Tool produces a log. Take a look here please and see if a log exists: C:\ > Windows > logs > cbs > checksur.log If it is there it should be able to open with Notepad. Post it here please.

Thanks for the link Bob. Do you have KB2620704 on your system. ( Windows update ) ? click here

Got your email Bob - will try to work my way through it :) For reference - http://mcpmag.com/articles EDIT I have just had a look at that article ... searched for KB976932 and also error 80004005 It returned nothing at all. Can you point me to what you found there please ?

Hi Bob Not sure why you have posted the log above ..... But it does show ...... NeroVision 0x72CB0000 6.30.7600.16385 C:\Windows\System32\msxml6.dll So to answer your original question .... msxml4.dll ... can be removed if you wish. I can't see any advantage in doing so. It should be in - C: > Windows > System32

Hi Bob, a couple of questions first. 1. - Why do you wish to remove this ? 2. - is it found in C: > Windows > System32 ? or somewhere else ? The DLL ( Dynamic Link Library ) contains files that other programs call on when in use. I did find something on a M-soft site that said v4 was unsupported now.

Start button > Control Panel > Appearance and Personalization >Folder Options. Click the View tab. Under Advanced settings, click Show hidden files and folders, and then click OK. A lot of these will be System Files - which you do not want to remove :)

All I could find were drivers related to XP and Vista. Nothing related to Win7. click here

You were right to install .NET Framework if it was missing. I will have to have a look through the thread again Bob to see what we have tried so far. I think I will need a notepad :) I assume that SP1 failed at the same point ? I am still musing as to why Revo Pro should suggest that SP1 was not compatible ?????

Hi Beejay, It sounds as if you got a good deal :) Best of luck with the new one.

Try this link - click here Scroll down for the free version. The link Nev supplied would be an auto-download. You may find it in your Downloads folder.