Armageddon

Hi Peem , how are your browsers responding now ?

Hi again Peem could you download AdwCleaner from here (click the download from bleeping computer button) when its installed click the delete button allow it run and reboot when its complete it will create a report please copy paste that report with your next reply Thanks Armageddon

Hi scottlad have you tried utube now is it still the same ?

Hi scots lad lets reset your browsers and try that , then we'll check flash player , firstly download AdwCleaner form here AdwCleaner click the blue download from bleeping computer button when its installed click delete let it run and reboot , it will then open a report please post that with your next reply , secondly go to the following link this will verify your flash player version please let me know the results click here

Hi Scottlad thats a good start , could you also tell me do your browsers have toolbars installed ?

hi scottlad before we bite the bullet so to speak i'd like you to run the following scan please and then post us the results Step 1 Please download Malwarebytes Anti-Malware and save it to your desktop. Make sure you are connected to the Internet. Double-click on Download_mbam-setup.exe to install the application. When the installation begins, follow the prompts and do not make any changes to default settings. When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware [*]Then click Finish. [*]MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. [*]On the Scanner tab: Make sure the "Perform Full Scan" option is selected. Then click on the Scan button. [*]If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. [*]The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient. [*]When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found". [*]Click OK to close the message box and continue with the removal process. [*]Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found. [*]Make sure that everything is checked, and click Remove Selected. [*]When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below) [*]The log is automatically saved and can be viewed by clicking the Logs tab in MBAM. [*]Copy and paste the contents of that report in your next reply and exit MBAM. Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Hi Peem do you have any toolbars etc installed to use with your browsers , and have you tried resetting them to defaults ?

Hi Scottlad can you tell me what browser your using please

Hello The game the error code your getting points to a extracting files problem , this is a problem with the dvd itself, you could clean the disk and try again , see if that works

On the test TalkTalk run did they state the speed they got ?

it may do since you bought it second hand Scottlad

scoittlad before we try anything else call TalkTalk and ask them to run a speedtest on your line cos 0.5mb dl speed is snails pace , after that if you wanna reset back to factory we'll point you in the right direction

Hi Scotslad are you on broadband or dial up or via a dongle ?

Hi Scotlad and welcome to ExTS first of all could you run a speedtest for us from here and then post those results just to double check your speed I'd then uninstall advanced systemcare , it's pretty useless anyway then reboot your laptop and try video again if no better come back and we'll advise further

hi Pev when you boot up the netbook it will give you a option to enter setup that's Bios in there you'll find date and time make sure thats set correctly here is a link to a guide for bios http://www.maximumpc.com/article/features/ultimate_bios_guide_every_bios_setting_revealed

hi Pev can you get intp Bios change the date time hit f10 to save and exit then reboot see if that solves it if not you may need a CMOS battery

Hi if you use the memory scanner from crucial it will scan your pc and tell you the Ram installed and the max it will hold http://www.crucial.com/uk/systemscanner/

Hi yankee did you create recovery disks , if you did insert disk 1 let windows files load and set up start and then select repair my computer , this will attempt repairs to sort the non booting problems, if you haven't get back to us and we'll advise further

Hi Elliottfox and welcome to Fpch I noticed you posted the same problem twice , I have taken the liberty of removing the other post , could you let us know what game it is your trying to play and the specs of your laptop please

Hi aquaman is the laptop operating system 32bit or 64bit and secondly could you run this tool just to confirm the Ram compatibility Memory Scanner this will tell you the max the motherboard will hold

Hi Bella could you run the following scans please this will let us know if the problems with freezing are Malware based Step 1 Please download Malwarebytes Anti-Malware and save it to your desktop. Make sure you are connected to the Internet. Double-click on Download_mbam-setup.exe to install the application. When the installation begins, follow the prompts and do not make any changes to default settings. When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware [*]Then click Finish. [*]MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. [*]On the Scanner tab: Make sure the "Perform Full Scan" option is selected. Then click on the Scan button. [*]If asked to select the drives to scan, leave all the drives selected and click on the Start Scanbutton. [*]The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient. [*]When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found". [*]Click OK to close the message box and continue with the removal process. [*]Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found. [*]Make sure that everything is checked, and click Remove Selected. [*]When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below) [*]The log is automatically saved and can be viewed by clicking the Logs tab in MBAM. [*]Copy and paste the contents of that report in your next reply and exit MBAM. Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware. Step 2 Download OTL to your desktop. right click on the link and select 'Save Link/Target As'. if you have problems, try this download link: OTL Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. When the window appears, underneath Output at the top change it to Minimal Output. Check the boxes beside LOP Check and Purity Check . . http://img.photobucket.com/albums/v708/starbuck50/new/newOtl2.png right click in the Custom Scans/Fixes window (under the blue bar) and choose Paste. http://img.photobucket.com/albums/v708/starbuck50/new%20forum/scan-fix.png . Click the Run Scan button. http://img.photobucket.com/albums/v708/starbuck50/runscan.png Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them with your next reply. Note: Running the above script with OTL will : turn on your system restore and set a new restore point (XP only) set a new restore point (if system restore is turned on) Vista & Win7. In your next reply, please submit: MBAM scan report Both reports from OTL Whilst we are helping you, please don't run other programs/scans without our knowledge .... it only confuses things. Thanks.

Hi again Bella a quick look on Google at the model states you have 1gig of Ram and 160gig HDD , is ths correct ? in the meantime I'll ask one of the security guys to advise

Hi Bella could you let us know the spec of the laptop please and by freezing your saying the whole laptop gets unresponsive , once we know the spec we can advise further

lets see I have a account with a retailer for xmas stuff and thought I know i'll order a laptop for work something cheaper that the ones I have ( save them getting knocked around) so I order a win7 ASUS decent spec for the cash , meant to be here next week lo and behold it arrived today and its a win8 machine with more ram than advertised woo hoo

ok next question does the Windows 7 disk have a big Dell sign on it since Dell's supplied Windows Disk will have , and when you deleted the partitions did you delete one marke Pqservice ?