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Everything posted by Jelly Bean
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Dell inspiron won't start up.
Jelly Bean replied to harvey's topic in Tech Support & Discussions Forum
Hello there. Do you mean there is data on the dead laptop you need to retrive? Use one of these the prices do variey on were you buy them: Amazon.com: SimpleTech STIHD25USB2 SimpleDrive 2.5-Inch Hard Drive Enclosure USB 2.0: Electronics -
Hello and welcome. My first thought if you have a webcam reinstall its driver and software and see if that resolves the issue. Also try click start/all programs/accessories/right click on command prompt and choose run as admin. Type in command prompt window and type sfc /scannow and hit enter on your keyboard.
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Vista Home- Endless hourglass after logging on
Jelly Bean replied to raca24's topic in Tech Support & Discussions Forum
In safe mode with networking try downloading and installing drivers. -
Ok lets try a few things. Test the monitor on another computer or laptop. Restart the computer and repeatedly tap F8 and test last known good config or safe mode,do you get the same overlap? Have you tried entering BIOS/Setup and do you still then get the overlap? Have you tried a diffrent monitor cable?
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Hello and welcome. Yes it appears your graphics card is damaged. If you could post the make and model of the computer or the mainboard that would help us to help you with a choice of new graphics card.
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cannot upgrade xp to vista help please
Jelly Bean replied to mrs_d's topic in Tech Support & Discussions Forum
If you do a full install and DO NOT delete the partition and create a new one all your old files will still be there. Once finished the install open C: drive and you will see listed windows.old this contains all your old files. -
You need to buy a new BIOS battery. They are a lithium battery bought from most electrical stores they are around £2-00 to buy.
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You need to download the Liteon software to burn disks I belive: Lite-On IT Corporation Europe - Utilities And for the Teac: Software Download : TEAC Corporation Data Storage Products Division
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My PC totally crashed last night
Jelly Bean replied to covert's topic in Tech Support & Discussions Forum
Sorry babe I been in work all week.Plus this head cold is realy annoying me now. And no babe you have done nothing wrong. Restart and repeatedly tap F8 and choose last known good config that worked see if that resolves the problem. Can you remember installing anything of late that may of caused the issue? It could be an update or a hardware driver issue. -
Do not move Windows files.
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Computer doesn't start up
Jelly Bean replied to kilnfield's topic in Tech Support & Discussions Forum
You can do a system restore using the vista restore disk. Documentation -
Computer doesn't start up
Jelly Bean replied to kilnfield's topic in Tech Support & Discussions Forum
The key to press is usaly the Del key for a Dell computer. Or it could be F1 or F2? -
Computer doesn't start up
Jelly Bean replied to kilnfield's topic in Tech Support & Discussions Forum
Are you able to enter BIOS and see the BIOS on the screen? -
Computer doesn't start up
Jelly Bean replied to kilnfield's topic in Tech Support & Discussions Forum
Hello and welcome. Restart the computer and repeatedly tap F8 and choose last known good config that worked or safe mode,do either of these get you into windows? -
Hello and welcome. My first question is does the COA sticker on the computer say Vista or XP?
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connecting to another monitor
Jelly Bean replied to chaos001's topic in Tech Support & Discussions Forum
Hello and welcome. I dont think you can but others maybe more aware of if it can be done. I have done a search and depends on which model you have to what can actualy be done with it.PCWorld says you have the lower ended priced one. I cannot find anywere if this takes an external TV. -
Hello and welcome. Ok lets check the system for infections first. Your computer appears to be infected with Malware. Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. It is in your best interest to note the following: Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process. Perform all the steps in the order listed to avoid any conflicts. If unsure, please stop and voice your doubts. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference. If you stick to the above guidelines, all should go smoothly. ================================================ STEP 1 Download ATF-Cleaner by Atribune. Save the file to your Desktop. Double-click on the file to run the program. On the Main tab, check the Select All button. Next, click on the Firefox tab (if applicable) and check the Select All button. Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt. Now, click on the Opera tab (if applicable) and check the Select All button. Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt. Press the Empty Selected button and click OK to acknowledge the corresponding prompt. Click on the Exit button to quit the program. ================================================ STEP 2 Please click here to download Malwarebytes' Anti-Malware. Save the file to your Desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, make sure a check mark is placed next to: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware [*]Click Finish. [*]The program will download and update itself if it finds the necessity to do so. Please allow this. [*]Once the program has loaded, select Perform full scan, then click Scan. Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process. [*]When the scan is complete, click OK, and then Show Results to view the results. [*]Make sure that every entry is selected, and click Remove Selected. [*]Restart your computer. ================================================ STEP 3 Please click here to download SUPERAntiSpyware (Free Version). Save the file to your Desktop. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program. Open SUPERAntiSpyware. Under Configuration and Preferences, click the Preferences button. Click the Scanning Control tab. Under Scanner Options make sure the following fields checked: [*]Click the Close button to leave the control center screen. [*]On the main screen, under Scan for Harmful Software click Scan your computer. [*]On the left, make sure you check mark All the Fixed Drives. [*]On the right, under Complete Scan, choose Perform Complete Scan. [*]Click Next to start the scan. Please be patient while it scans your computer. [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK. [*]Make sure every entry has a check mark next to it and click Next. [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu. [*]Restart your computer. ================================================ STEP 4 Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan. Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu. Check mark the YES, I accept the Terms of Use box. Click the Start button. Click the Install button on the following screen. Click Start. This will will initialize and update the scanner engine. Check mark the box beside Remove found threats. Click the Scan button. This will start the scan. Please be patient while it is in progress. Restart your computer. ================================================ STEP 5 Click on Start > Programs > Accessories > System Tools and select System Restore. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore. Next, click on Start > Run, type Cleanmgr and click on OK. Click on the More Options tab. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one. This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files. Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong. Re-enable all your security applications and please return here and tell us how the computer seems to be operating. Close browsers before scanning Scan for tracking cookies Terminate memory threats before quarantining
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There are many different ways that ntdll.dll errors may be displayed on your computer. Ntdll.dll errors can be caused by a number of different things which result in many different error messages, but some of the most common are listed below: "STOP: 0xC0000221 unknown hard error C:\Winnt\System32\Ntdll.dll" "STOP: C0000221 unknown hard error \SystemRoot\System32\ntdll.dll" "AppName: [PROGRAM NAME] ModName: ntdll.dll" "[PROGRAM NAME] caused a fault in module NTDLL.DLL at [ANY ADDRESS]" "Crash caused in ntdll.dll!" "NTDLL.DLL Error!" "Unhandled exception at [ANY ADDRESS] (NTDLL.DLL)" Ntdll.dll error messages might appear before or after a program is used, while a program is running, when Windows is started or shutdown, or even during a Windows installation. Cause of Ntdll.dll Errors The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Ntdll.dll errors can sometimes mean that a piece of hardware in your computer is malfunctioning, but this is rare. Resolution Restart your computer. The ntdll.dll error you're receiving could be due to a one-time, temporary issue and a simple reboot may resolve the problem completely. Reinstall the program if the ntdll.dll error only displays when you use a specific program. If the software program has any updates or service packs available, install them too. The software's programmers may have identified an issue with the program that caused the ntdll.dll error and then issued a patch for it. Note: Third party software programs that have been installed on your computer are almost always the cause of ntdll.dll errors. The remainder of these troubleshooting steps resolve ntdll.dll issues only rarely. Check the Windows service pack level you're running and then check Microsoft's support site to see if there is a more recent service pack available for installation. Some issues that caused ntdll.dll errors have been corrected in these service packs from Microsoft. Selectively disable Internet Explorer add-ons. If your ntdll.dll error is displaying when you start, run, or close Internet Explorer, an add-on may be causing the problem. Disabling each add-on, one by one, will determine which add-on is the culprit (if any). Note: As a workaround, assuming the ntdll.dll error really is Internet Explorer related, install and use a competing browser like Firefox. Rename the NLSPATH system variable. If your Windows system does not have this environment variable, skip this step. Note: This is a troubleshooting step for this issue only. Be sure to set this path back to its original name if this does not resolve the ntdll.dll issue. Disable Data Execution Prevention for Explorer.exe. As in the previous step, this is for troubleshooting the ntdll.dll issue only. If this doesn't resolve the problem, return the Data Execution Prevention settings to their previous settings. Update drivers for any hardware in your computer where updated drivers are available. Outdated drivers sometimes cause ntdll.dll errors. Test your memory for damage. If you're receiving ntdll.dll messages, one possible cause could be a bad memory module in your system. Testing your memory will either identify a problem or clear your RAM of any responsibility. Replace your memory if it fails any of your tests. Ntdll.dll errors could occur if you have an Iomega Zip drive on the same IDE cable as the hard drive inside your computer. If so, move the Zip drive to a dedicated IDE controller. Replace the IDE cable connecting the hard drive to the motherboard. If this cable is damaged or malfunctioning, one symptom could be the ntdll.dll error you're seeing. Repair your installation of Windows. If individual software reinstallations fail to resolve the problem, a repair installation of Windows will replace the ntdll.dll file. Perform a clean installation of Windows. A clean installation will completely remove Windows from your PC and install it again from scratch. I don't recommend this option unless you've exhausted all previous troubleshooting ideas and you're comfortable that the ntdll.dll error is not caused by a single program (Step #2). Note: If a single program or plugin is causing the ntdll.dll error, reinstalling Windows and then reinstalling all of the same software may lead you right back to the same ntdll.dll error. While extremely rare, if everything else has failed, including the clean installation from the last step, you could be dealing with a hardware issue with your hard drive. If so, replace the hard drive and then perform a new installation of Windows. Applies To Ntdll.dll error messages can apply to nearly any Windows based software program, driver, or plugin on any of Microsoft's operating systems from Windows NT to Windows XP, Windows Vista, and Windows 7.
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You are most welcome Bob,let us know how it goes.
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System Standby Failed
Jelly Bean replied to muppet rebecca's topic in Tech Support & Discussions Forum
Possibly disable wakeup on LAN in BIOS. Windows power settings. -
Also Bob if you use a newer Logitech mouse you download the software for it and the mouse can be set at speeds and keyboard keys can set at speed or repeat rate. It is called Logitech Setpoint.