RandyL

Wolfeymole has posted great advice. If for any reason you can't get into your profiles account you will need another Admin account such as that one to retrieve your data.

Hi Louu; Did you download the pdf manuals? They also have an online manual you should check out. User’s Guide

That's fantastic ian. Sometimes the simple solutions do work. Stick around ian. We could always use members helping out or just read some posts and learn.

Zeke what are you using torrent software for? Were those games downloaded from a torrent?

Hi ian; You could try the following. Sometimes it does the job. How to Reset or Restore Advanced Settings in Internet Explorer 7

Hi kane; I would just like to interject until Goku gets back if you don't mind. MOST of the entries that you mentioned are probably related to MYWEBSEARCH, MYWEB TOOLBAR or similar. These are often considered malware or at the very least spyware or adware. There are no shortcuts here. You need to remove every single thing these these programs find in order to fix your system. You can not pick and choose. What else did they find? Please be specfic in the details. My concern is that you may have many malicious programs installed. Unless you get rid of those first a proper cleang may be fruitless. Myweb, smilies, screensavers. P2P, torrents, games etc are all suspect programs. Even one such program could be the source. At the end of the day the only option may be a reinstall unless you are willing to remove these things and go through many steps without wavering on removing these items.

Check out the Online Support & Manuals at Drivers & Support: Epson Stylus SX600FW Look at the printer control panel for any errors instead of the notification window. Have you looked in Device Manager for any driver problems? During the software installation did you wait until instructed to plug in the USB cable?

Based on what seems to be going on there is every chance that you have a severe infection or multiple infections. Slow computer. Missing icons. Icons blanked out. No start button. Safe mode works fine. Let's try to rule that out first. Please follow our guide and see if that helps as a first step. Your computer appears to be infected with Malware. Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. It is in your best interest to note the following: Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process. Perform all the steps in the order listed to avoid any conflicts. If unsure, please stop and voice your doubts. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference. If you stick to the above guidelines, all should go smoothly. ================================================ STEP 1 Download ATF-Cleaner by Atribune. Save the file to your Desktop. Double-click on the file to run the program. On the Main tab, check the Select All button. Next, click on the Firefox tab (if applicable) and check the Select All button. Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt. Now, click on the Opera tab (if applicable) and check the Select All button. Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt. Press the Empty Selected button and click OK to acknowledge the corresponding prompt. Click on the Exit button to quit the program. ================================================ STEP 2 Please click here to download Malwarebytes' Anti-Malware. Save the file to your Desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, make sure a check mark is placed next to: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware [*]Click Finish. [*]The program will download and update itself if it finds the necessity to do so. Please allow this. [*]Once the program has loaded, select Perform full scan, then click Scan. Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process. [*]When the scan is complete, click OK, and then Show Results to view the results. [*]Make sure that every entry is selected, and click Remove Selected. [*]Restart your computer. ================================================ STEP 3 Please click here to download SUPERAntiSpyware (Free Version). Save the file to your Desktop. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program. Open SUPERAntiSpyware. Under Configuration and Preferences, click the Preferences button. Click the Scanning Control tab. Under Scanner Options make sure the following fields checked: [*]Click the Close button to leave the control center screen. [*]On the main screen, under Scan for Harmful Software click Scan your computer. [*]On the left, make sure you check mark All the Fixed Drives. [*]On the right, under Complete Scan, choose Perform Complete Scan. [*]Click Next to start the scan. Please be patient while it scans your computer. [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK. [*]Make sure every entry has a check mark next to it and click Next. [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu. [*]Restart your computer. ================================================ STEP 4 Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan. Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu. Check mark the YES, I accept the Terms of Use box. Click the Start button. Click the Install button on the following screen. Click Start. This will will initialize and update the scanner engine. Check mark the box beside Remove found threats. Click the Scan button. This will start the scan. Please be patient while it is in progress. Restart your computer. ================================================ STEP 5 Click on Start > Programs > Accessories > System Tools and select System Restore. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore. Next, click on Start > Run, type Cleanmgr and click on OK. Click on the More Options tab. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one. This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files. Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong. Re-enable all your security applications and please return here and tell us how the computer seems to be operating. Close browsers before scanning Scan for tracking cookies Terminate memory threats before quarantining

Goku I just looked at part of it. Restore All File Associations by Goku; Copyright © Extreme Tech Support - Free PC Help 2008 A very nice addition to the file. You are one class act.

Thankyou for the log. Let's try some different simple tools first. Dr. Web Cure It is the first. After the Express Scan run the Complete Scan. Kaspersky Online Scanner is the next one to try. Scan the entire computer.

Zeke something seems to be reinfecting you. Usually we don't ask for this but can you run Hijackthis for us? It will create a log file that you can save to notepad. Once the log is saved copy and paste the contents here. TrendMicro™ HijackThis™ Download Please download the latest version of HijackThis from Trend Micro and save it to your desktop. Download HJTInstall.exe to your desktop. Doubleclick HJTInstall.exe to install HijackThis. By default it will install to C:\Program Files\Trend Micro\HijackThis . Click on Install. It will create a HijackThis icon on the desktop. Once installed, it will launch Hijackthis. Click on the Do a system scan and save a logfile button. It will scan and the log should open in Notepad. Include this log in your next reply. Notes: Do not use the AnalyseThis button, its findings are dangerous if misinterpreted. Do not have Hijackthis fix anything yet. Most of what it finds will be harmless, or required for your computer to run like it should In the mean time I would avoid booting normally and connecting to the internet if you can. Use safemode with networking if possible.

Extreme Tech Support - Free PC Help Recommended Security products Vista will already have Windows Defender but you should also get a better firewall, antivirus and Spywareblaster is good too.

1. Bob Cerelli might have what you need since no one ships with full OS disks anymore. I make no claims on this as I can't check it.

Bugsy you have no idea how much we appreciate your detailed reply. We thank you ever so much for that. Hopefully you are on the right path now. I'm sure that if anyone else has any ideas they will let you know. Stick around. You might be able to help out our members or just browse and learn. Good to have you here.

Sorry Zeke I see you did run the Eset scan. Scott has a point. Spyware Doctor is an option I hope you have. Also a full scan can't hurt. Thanks Scott.

PC-Tools only picked up tracking cookies. Nothing to worry about there except that ATF and Superantispyware should have removed them. Did you run the Eset online scanner? Did you scan all your drives. Do you have any external drives or USB storage devices attached? Is your computer networked to any other computers? Aside from System Restore not creating points is the system working correctly now?

Hi Bugsy; I thought I would check it out but it wanted me to register. That program is 27 months old. They even state that it's old. If the edges won't drag larger it could be that it wasn't made to run at that resolution. What resolution was it set at before the driver update? Did you get the drivers from Dell? I looked around a bit on their online version and everything seems ok at the higher resolution. Is that an option for you? It seems you don't need the software installed to play there.

That's great quaytec. The instructions did look to be a real pain but at least you got it working. Thanks for letting us know.

It sounds like you better not block it lest you find yourself unable to use your network.

Do you see a paper clip icon? You can attach the screenshot by using that. You can also just let us know which Trojans were found. It does sound like there is a possibility that the Trojans are turning off your firewall and interfering with System Restore. Did Avast remove them?

Hi Bob; I'm going to guess that port 135 is being used by RPC which is normally a legitimate Windows service thus the service svchost.exe. The IP 0.0.0.0 seems to be pointing back to your computer using the RPC. I would venture that you might be on a home network possibly even sharing a printer on your home network. Do you have two computers networked together? How long have you had ZAPro?

Hi mrtubs; Try starting in Safe Mode and see what happens. Usually tapping F8 or F5 will give you that option. Let us know the result of that please.

Try this Bob. Put in the DVD. Go to Control Panel Home and click on Backup Your Computer or Go to Control Panel Classic View and click on Backup and Restore Center. Click on Restore Files. Follow the prompts.

It will be more then fine Amanda. Good luck.

Once infected it takes time, patience and research sometimes. A daunting task. CA won't reimburse you as you can't prove damages attributed to them or put a damage figure on it. If you still have the old drive do you need any help recovering anything from it?